Customer Experience & Support Specialist

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading support service provider in Kuala Lumpur seeks a dedicated customer support representative to provide exceptional service across various communication channels. Candidates should possess at least an SPM certificate and strong communication skills, with a preference for those having relevant experience. Key responsibilities include resolving customer issues effectively and building sustainable relationships to ensure high satisfaction. Fresh graduates are also encouraged to apply.

Qualifications

• Possess at least an SPM certificate or equivalent.
• Preferably 1 year of experience in a related field; fresh graduates encouraged.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide excellent customer support via various channels.
• Identify and resolve customer issues strategically.
• Ensure high customer satisfaction and first contact resolution.

Skills

Strong time management

Effective communication

Customer empathy

Multi-tasking abilities

Education

SPM Certificate or higher

Job description

A leading support service provider in Kuala Lumpur seeks a dedicated customer support representative to provide exceptional service across various communication channels. Candidates should possess at least an SPM certificate and strong communication skills, with a preference for those having relevant experience. Key responsibilities include resolving customer issues effectively and building sustainable relationships to ensure high satisfaction. Fresh graduates are also encouraged to apply.