Customer Experience Specialist — Upsell & Resolution

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunication provider in Malaysia is seeking a Customer Service Executive to handle inbound calls and customer inquiries. You will follow up on customer complaints, work within a team to achieve high productivity, and participate in service improvement initiatives. A minimum of 1 year experience in customer service is required, along with proficiency in English. Only Malaysian citizens are eligible to apply.

Qualifications

• Must have a minimum of 1 year experience in a contact center or customer service environment.
• Only Malaysian citizens are eligible to apply.

Responsibilities

• Handle inbound calls and enquiries promptly from customers.
• Follow up and resolve customers’ complaints.
• Work closely with team members to achieve high-quality results.
• Participate in ad hoc projects as required.

Skills

Proficient in English

Customer service experience

Problem-solving skills

Education

Minimum SPM, Diploma or Degree

Job description

A leading telecommunication provider in Malaysia is seeking a Customer Service Executive to handle inbound calls and customer inquiries. You will follow up on customer complaints, work within a team to achieve high productivity, and participate in service improvement initiatives. A minimum of 1 year experience in customer service is required, along with proficiency in English. Only Malaysian citizens are eligible to apply.