Customer Experience & Portal Advocate

Zurich Insurance Group; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Ipoh is looking for a Customer Service Executive to ensure excellent service standards and maintain high customer satisfaction. You will engage with customers and agents, handle their requests, and provide accurate information about product offerings. Excellent verbal and written communication skills, alongside problem-solving abilities, are vital. Previous experience in customer service or insurance is preferred. This role requires navigating a fast-paced environment while building rapport with clients.

Qualifications

• Previous experience in customer service, insurance, or a related field.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Friendly and approachable demeanor.
• Ability to handle a fast-paced environment.

Responsibilities

• Welcome customers and agents as they arrive at the branch.
• Attend and process queries/requests promptly.
• Manage customer verification and due diligence.
• Engage customers and generate sales leads.
• Provide feedback for service improvement.

Skills

Customer service experience

Communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Adaptability

Job description

A leading insurance provider in Ipoh is looking for a Customer Service Executive to ensure excellent service standards and maintain high customer satisfaction. You will engage with customers and agents, handle their requests, and provide accurate information about product offerings. Excellent verbal and written communication skills, alongside problem-solving abilities, are vital. Previous experience in customer service or insurance is preferred. This role requires navigating a fast-paced environment while building rapport with clients.