Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail pharmacy in Johor is seeking candidates who can deliver exceptional customer service and manage shop operations efficiently. Applicants must have a minimum PMR/PT3/SKM, possess strong communication skills, and be able to work shifts, including weekends and public holidays. Experience in the health or retail pharmacy industry is advantageous. This role offers a dynamic work environment and opportunities for personal growth.

Qualifications

• Pleasant personality with strong communication skills.
• Outgoing personality with high energy levels.
• Experience in the health/retail pharmacy industry is an advantage.

Responsibilities

• Instil a high standard of friendly, professional customer service.
• Efficient organization and operation of the shop.
• Maintain sufficient stock levels at all times.
• Be a cashier and promote expertise in Watsons VIP Member Card.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Result-oriented

Education

Minimum PMR/PT3/SKM

Job description

A leading retail pharmacy in Johor is seeking candidates who can deliver exceptional customer service and manage shop operations efficiently. Applicants must have a minimum PMR/PT3/SKM, possess strong communication skills, and be able to work shifts, including weekends and public holidays. Experience in the health or retail pharmacy industry is advantageous. This role offers a dynamic work environment and opportunities for personal growth.