Customer Experience Executive

CompAsia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital and technology company in Selangor seeks an Executive in Customer Excellence to enhance customer experience. You will manage inquiries, resolve complaints, and improve service quality across channels. Candidates should have 1-2 years in customer service, excellent English communication skills, and a positive, energetic attitude. Familiarity with CRM systems is a plus. This position promises a dynamic team environment where customer satisfaction is paramount.

Qualifications

• 1-2 years experience in customer service, preferably in e-commerce or tech industries.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Excellent communication skills in English (Malay is a plus).

Responsibilities

• Respond to customer inquiries via multiple channels.
• Handle escalations and complaints with follow-up for resolution.
• Coordinate with internal teams to address customer concerns.

Skills

Problem-solving skills

Multitasking

Excellent communication skills (English)

Team player

Tools

CRM systems

Customer support tools

Job description

A digital and technology company in Selangor seeks an Executive in Customer Excellence to enhance customer experience. You will manage inquiries, resolve complaints, and improve service quality across channels. Candidates should have 1-2 years in customer service, excellent English communication skills, and a positive, energetic attitude. Familiarity with CRM systems is a plus. This position promises a dynamic team environment where customer satisfaction is paramount.