Customer Care Specialist — Product & Support (Hybrid)

Clarivate; Penang; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A global analytic company is hiring a Customer Care Advisor to support customer queries on their products. Responsibilities include resolving inquiries through various communication channels and maintaining high service standards. The ideal candidate will possess exceptional customer service skills, a relevant undergraduate degree, and 1-3 years of experience. This position offers a hybrid working arrangement, requiring in-office presence three days a week.

Qualifications

• 1-3 years of customer service experience.
• Exceptional English language skills.
• Proven customer service skills including urgency and proactivity.

Responsibilities

• Provide verbal and written responses to customer inquiries.
• Efficiently resolve customer problems in a professional manner.
• Assume ownership of customer inquiries until resolution.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Attention to detail

Education

Undergraduate degree from an accredited college/university

Tools

CRM systems

MS Office 365

Job description

A global analytic company is hiring a Customer Care Advisor to support customer queries on their products. Responsibilities include resolving inquiries through various communication channels and maintaining high service standards. The ideal candidate will possess exceptional customer service skills, a relevant undergraduate degree, and 1-3 years of experience. This position offers a hybrid working arrangement, requiring in-office presence three days a week.