Customer Care & Retention Specialist (Inbound/Outbound)

Jobstreet Malaysia; Subang Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Subang Jaya seeks individuals for the Maxis Consumer Care position (inbound/outbound/retention). The role entails responding to customer queries and resolving complaints effectively. Candidates must possess a minimum of SPM, a diploma, or a bachelor's degree, along with 1-2 years of contact center experience. Excellent communication in English and Bahasa Melayu is essential. The job offers a rotational shift schedule, a contract based on performance, and a competitive salary package ranging from RM 2,500 to RM 3,700 plus additional benefits.

Benefits

Medical Insurance Coverage

Paid Training

Overtime

Incentive based on performance

Statutory Contribution (EPF/SOCSO/EIS)

Qualifications

• Minimum 1-2 years of contact center experience is required.
• MUST have a good employment record.
• Must be willing to work on rotational shifts, including weekends and Public Holidays.

Responsibilities

• Identify and handle customer inquiries completely and accurately.
• Respond to customer queries in a timely, friendly and professional manner.
• Maximize opportunities to up-sell or cross-sell company products and services.

Skills

Excellent communication skills in English and Bahasa Melayu

Customer-oriented with good listening skills

Ability and willingness to up-sell and cross-sell

Basic knowledge of digital tools and platforms

Computer literate

Education

SPM, Diploma or Bachelor Degree in any field

Job description

A leading customer service company in Subang Jaya seeks individuals for the Maxis Consumer Care position (inbound/outbound/retention). The role entails responding to customer queries and resolving complaints effectively. Candidates must possess a minimum of SPM, a diploma, or a bachelor's degree, along with 1-2 years of contact center experience. Excellent communication in English and Bahasa Melayu is essential. The job offers a rotational shift schedule, a contract based on performance, and a competitive salary package ranging from RM 2,500 to RM 3,700 plus additional benefits.