Customer Care & Order Resolution Specialist

OTC Cosmetic Industries Sdn Bhd; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading cosmetics manufacturer based in Malaysia is seeking a customer service representative to manage customer inquiries, orders, and feedback. You will be responsible for ensuring customer satisfaction while collaborating with various departments. Ideal candidates will have strong communication skills, a high school diploma in management or related fields, and proficiency in Mandarin. The position offers training opportunities and incentives tied to performance.

Benefits

Monthly & yearly KPI incentive

Training and development opportunities

EPF/SOCSO/PCB benefits

Qualifications

• Proficient in Mandarin for customer communication.
• Prior experience in factory customer service preferred.
• Ability to coordinate with departments to achieve common goals.

Responsibilities

• Answer customer calls and handle inquiries and complaints timely.
• Assist customers in processing and tracking orders.
• Maintain customer relationships and enhance satisfaction.
• Collaborate with departments for market research and feedback.

Skills

Strong communication skills

Service orientation

Teamwork spirit

Emotional management skills

Computer operation and word processing

Education

High school diploma or above; major in management or related fields

Tools

Office software

Customer service systems

Job description

A leading cosmetics manufacturer based in Malaysia is seeking a customer service representative to manage customer inquiries, orders, and feedback. You will be responsible for ensuring customer satisfaction while collaborating with various departments. Ideal candidates will have strong communication skills, a high school diploma in management or related fields, and proficiency in Mandarin. The position offers training opportunities and incentives tied to performance.