Customer Care Manager (Vacant Possession & Handover)

Paramount Property Development Sdn Bhd; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading property development company in Malaysia is seeking a Customer Care Manager to oversee the delivery of vacant possession, ensuring quality handovers and excellent customer service. Candidates should have a degree in a relevant field and a minimum of 10 years of experience, including 3 years in a managerial role. The ideal candidate is highly motivated, has excellent communication skills, and is a dynamic team player. Flexibility for weekend work is a plus.

Benefits

Supportive & Inclusive Workplace Culture

Competitive Remunerations & Flexi-Benefits

Qualifications

• Minimum of 10 years of relevant experience, including at least 3 years in a managerial position.
• Fluent in spoken and written English.
• Experience in handing over houses and maintaining gated community facilities is a plus.

Responsibilities

• Plan and coordinate the delivery of vacant possession.
• Lead and ensure quality handover and customer services.
• Monitor defect rectification work's status and provide feedback.

Skills

Independent

Good communication skills

Team player

Education

Degree in Mass Communication/Public Relations/Marketing/Business Administration

Job description

Customer Care Manager (Vacant Possession & Handover)

You will be based in the Customer Care Department to plan and coordinate the delivery of vacant possession (VP), monitoring and follow up of defects rectification work to ensure timely completion to meet customers’ needs and expectations.

WHAT YOU WILL GET IN RETURN:

Supportive & Inclusive Workplace Culture

Competitive Remunerations & Flexi-Benefits

WHAT YOU WILL NEED TO DO:

Overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with the Sale and Purchase Agreements (SPAs) to be ready for delivery of VP/ handing over to purchasers.

Lead and ensure delivery of quality handover and customer services for VP.

Handle general enquiries and complaints on handover and defect rectification and take follow-up actions.

Organise and chair the defects meeting in the absence of the HOD.

Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.

Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.

To initiate and participate in pre-delivery inspection & leading the readiness inspection to perform quality and compliance checks on materials and workmanship ensuring defects detected are rectified and closed off by relevant departments before delivery of vacant possession.

Coordinate with various teams to ensure all defect rectification works conducted in a timely manner.

Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.

Participate in pre-Qlassic inspection as and when required by Quality Department and others.

DESIRED QUALIFICATION, SKILLS & EXPERIENCES:

Degree in Mass Communication/ Public Relations/ Marketing/ Business Administration or related field.

Minimum of 10 years of relevant experience, including at least 3 years in a managerial position within the customer service sector of a property development company.

Independent, resourceful, highly motivated and results oriented.

Dynamic team player with good interpersonal skills.

Good communication skills and fluent in spoken and written English.

Experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community will be an added advantage.

Flexible and available to work on weekends, if required.