Customer Care Executive

Ingenious Job; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational company in Electrical Engineering seeks a dedicated customer support professional in Selangor, Malaysia. The successful candidate will provide primary support via telephone, email, and digital platforms, manage orders, and liaise with procurement and logistics to ensure timely deliveries. Required qualifications include a diploma or degree and experience in customer service. Strong communication and multitasking skills are essential, along with a proactive mindset for continuous improvements.

Qualifications

• Diploma/Degree holder.
• Experience in Customer Service / Customer Support role.
• Strong verbal and written communication skills are required.

Responsibilities

• Provide pre-sales and post-sales support to customers.
• Manage incoming phone calls and web-based tickets.
• Coordinate with procurement and logistics for timely order delivery.

Skills

Customer Service

Communication Skills

Time Management

Multi-tasking

Interpersonal Skills

Education

Diploma/Degree

Job description

Company background

Multinational Company in Electrical Engineering field

Job Scopes

• First level general support pre-sales and post-sales, telephone, email and digital platforms to customers and partners
• Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs
• Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
• Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
• Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
• Support and resolve customer logistic product quality/returns and commercial issues
• Proactively follow up on all commitments and customer details
• Collaboration with Marketing on new product launches
• Ongoing proactive research and learning about new products, technologies and applications
• Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
• Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
• Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives

Job Requirements

• Diploma/Degree holder
• Experience in Customer Service / Customer Support role
• Ready to explore engineering products
• Excellent interpersonal and time management skills
• Strong verbal and written communication skills are required
• Ability to multi task (logging queries while speaking with customers)
• Flexible and having the ability to learn quickly
• Positive to changes and continuous improvements mindset

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