Customer Care Consultant

VISTA Laser Eye Center Sdn Bhd; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading eye care provider in Malaysia is seeking motivated healthcare professionals to join their vibrant team. The role involves educating patients, managing appointments, and coordinating surgeries in a dynamic environment. Candidates should have a Degree/Diploma along with 2-3 years of relevant experience, and sales experience in the healthcare industry is a plus. Unique benefits such as free vision correction and extensive leave options enhance job satisfaction.

Benefits

Free Vision Correction

Medical & Personal Accident Insurance

Long Service Cash Reward up to RM21,700

101 days Maternity Leave

30 days Paternity Leave

Wedding Leave

Birthday Leave

Special Festive Eve Paid Leave

Thematic Uniform T-shirts provided

Qualifications

• 2-3 years of relevant experience required.
• Ability to work in a fast-paced environment.
• Sales experience in the medical or healthcare industry is an advantage.

Responsibilities

• Educate patients through consultations.
• Handle patients' registration and scheduling appointments.
• Coordinate and schedule surgeries.
• Attend to patients' needs.
• Ensure a smooth flow of patients.
• Assist in marketing activities.
• Prepare statistical reports.

Skills

Pro-active

Team spirit

Fast learner

Positive mindset

Adaptable

Sales experience in the medical industry

Education

Degree/Diploma in relevant field

Job description

VISTA Eye Specialist is Malaysia’s leading eye care provider, known for its cutting-edge technology, patient-first philosophy, and vibrant team culture. With over two decades of excellence and 16 centers nationwide, VISTA offers a dynamic environment where healthcare professionals grow, thrive, and make a lasting impact.

Vacancies

• Air Itam & Bukit Mertajam, Penang
• Mt Austin & Sutera Utama, Johor Bahru

Qualifications & Requirements

• Degree/Diploma holder with 2-3 years relevant experience
• Pro‑active & high team spirit
• Fast learner & positive mindset
• Able to work under a fast pace environment
• Adaptive
• With sales experience in medical or healthcare industry would be an advantage
• Salary will commensurate with experience

Responsibilities

• Patients’ education, i.e consultation
• Patients’ registration, appointment scheduling & follow-up
• Coordinating & scheduling surgeries
• Attend to patients’ needs
• Ensure smooth patients flow
• Assist in marketing activities such as roadshows occasionally
• Statistic reports

Our Unique Benefits

• Free Vision Correction
• Medical & Personal Accident Insurance
• Long Service Cash Reward up to a total of RM21,700
• 101 days Maternity Leave
• 30 days Paternity Leave
• Wedding Leave
• Birthday Leave
• Special Festive Eve Paid Leave
• Thematic Uniform T-shirts provided