Customer & Agent Service Centre Specialist

Great Eastern; Seremban; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance company located in Negeri Sembilan is seeking an Associate for their Customer & Agent Service Centre. The ideal candidate will have a recognised degree, excellent customer service skills, and 1-2 years of experience, preferably in customer service or life underwriting. Key responsibilities include attending to enquiries, ensuring compliance, and monitoring claims. The company promotes equal employment opportunities and seeks individuals who can deliver exceptional service while supporting the organization’s mission. Proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• Minimum 1-2 years working experience in customer service or Life Underwriting.
• Excellent written and verbal skills in English.
• Able to converse in other languages is an added advantage.

Responsibilities

• Attend to enquiries of customers and agents.
• Ensure compliance with Branch Operational Guide.
• Monitor claims approved by Head Office.

Skills

Customer service

Collaboration

Interpersonal skills

Microsoft Office

Communication

Education

Recognised degree in any discipline

Management, Insurance, Business Studies or related fields

Job description

A leading insurance company located in Negeri Sembilan is seeking an Associate for their Customer & Agent Service Centre. The ideal candidate will have a recognised degree, excellent customer service skills, and 1-2 years of experience, preferably in customer service or life underwriting. Key responsibilities include attending to enquiries, ensuring compliance, and monitoring claims. The company promotes equal employment opportunities and seeks individuals who can deliver exceptional service while supporting the organization’s mission. Proficiency in Microsoft Office and strong communication skills are essential.