Customer Account & Growth Executive

Mercury Technology Consultancy Sdn Bhd; Penang; On-site; MYR 45,000 - 60,000; Full time

Job summary

A dynamic technology consultancy in Penang is seeking a proactive Customer Account & Growth Executive. This role involves managing key customer accounts and providing proactive support to help clients achieve long-term growth. The ideal candidate should have a minimum of 3 years of experience in account management and possess strong communication skills. Proficiency in CRM systems and the ability to communicate in English and Mandarin are essential. Join a young, energetic team in a fast-paced digital environment.

Benefits

Collaborative team environment

Growth-oriented company culture

Exposure to client strategy and business development

Qualifications

• Minimum 3 years of experience in Account Management, Client Relations, or Customer Success roles.
• Strong English proficiency required; fluent in Mandarin essential for client communication.
• Background in business-related fields is preferred.

Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Conduct regular account reviews to monitor client performance.
• Use CRM tools to track client activity and prepare reports.

Skills

Client Relationship Management

Communication Skills

Organizational Skills

Analytical Skills

Problem-Solving

Education

Diploma/Degree in Business, Marketing, Communications

Tools

CRM Systems

Google Workspace (Sheets, Docs, Slides)

Job description

Mercury Technology Consultancy Sdn Bhd – Penang

We are looking for a proactive Customer Account & Growth Executive to manage key customer accounts, support product updates, and help clients achieve long-term growth.

This role is perfect for someone who enjoys communication, relationship-building, and working in a young, energetic team within the digital software solutions industry.

You will act as the main bridge between customers and internal teams, ensuring smooth coordination, timely updates, and strong performance across all accounts.

✨ If you are passionate about client success, detail-oriented, and eager to work in a dynamic digital environment, we’d love to meet you.

Key Responsibilities

• Client Relationship Management
  • Build and maintain strong, long-term relationships with key clients.
  • Serve as the main point of contact via email and online platforms.
  • Ensure clients receive timely updates and proactive support.
• Performance & Growth Management
  • Conduct regular account reviews to monitor client performance.
  • Provide suggestions and insights to help clients improve engagement and revenue.
  • Coordinate with internal teams to deliver effective solutions.
  • Reporting & Data Management
    • Use CRM tools to track client activity, product usage, and feedback.
    • Prepare reports and identify opportunities for account growth.
  • Cross-Team Collaboration
    • Share client insights with internal teams to enhance products and services.
    • Support business initiatives through proposals, presentations, and documentation.

  What We’re Looking For

  • Diploma/Degree in Business, Marketing, Communications, or related fields.
  • Minimum 3 years of experience in Account Management, Client Relations, or Customer Success roles.
  • Proficient in CRM systems and Google Workspace (Sheets, Docs, Slides).
  • Excellent interpersonal and communication skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • English proficiency is required. Fluent in Mandarin (essential for client communication). Cantonese is an advantage.

  Why Join Us?

  • Be part of a young, energetic, and collaborative team in the digital entertainment software field.
  • Opportunity to work closely with regional clients and teams from Hong Kong HQ.
  • Gain strong exposure in client strategy, communication, and business development.
  • Supportive and growth-oriented company culture.
  • Stable and rewarding career path in a growing global industry.

  🌐 Learn more about us: www.mercury-consultancy.com