CSX Operations & PMO Leader: Strategic Execution

Quantios (Malaysia) Sdn Bhd.; Seri Kembangan; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading SaaS company is looking for a Head of CSX Operations & Program Management in Seri Kembangan, Malaysia. This role is pivotal in managing Customer Success, Professional Services, and Support operations. It requires 10–15 years of leadership experience in SaaS environments, proven capability in cross-functional transformation, and strong analytical skills with various operational tools. The ideal candidate will excel in stakeholder management and have a structured approach to complex operational challenges.

Qualifications

• 10–15 years in SaaS Customer Success, Professional Services, or CS Operations leadership.
• Proven experience leading cross-functional transformation programs.
• Expertise with CS tools, PSA platforms, BI dashboards, and operational analytics.
• Highly structured, organised, and able to drive clarity in complex environments.

Responsibilities

• Own and maintain the CSX KPI Framework and ensure data consistency.
• Lead the PMO for strategic initiatives across the CSX organisation.
• Map and improve the end-to-end customer lifecycle.
• Translate Corporate OKRs into CSX-wide commitments and pillar-level objectives.

Skills

SaaS Customer Success leadership

Cross-functional transformation programs

Stakeholder management

Operational analytics

Tools

CS tools

PSA platforms

BI dashboards

Job description

A leading SaaS company is looking for a Head of CSX Operations & Program Management in Seri Kembangan, Malaysia. This role is pivotal in managing Customer Success, Professional Services, and Support operations. It requires 10–15 years of leadership experience in SaaS environments, proven capability in cross-functional transformation, and strong analytical skills with various operational tools. The ideal candidate will excel in stakeholder management and have a structured approach to complex operational challenges.