CRM & SaaS Implementation Analyst

iZeno; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A dedicated technology solutions provider in Kuala Lumpur is seeking an experienced Business Analyst to support customer engagement and requirement translation for effective system solutions. This role involves collaborating with architects and consultants, utilizing tools like JIRA and Confluence, and ensuring quality across project deliverables. Ideal candidates will have a Bachelor’s Degree and over 3 years in CRM or ERP environments, along with strong analytical and communication skills. Applications should include expected salary and notice period.

Qualifications

• 3+ years’ experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
• Experience in a fast-paced consulting environment.

Responsibilities

• Engage with customers to understand business goals.
• Translate business needs into functional requirements.
• Support presales with functional demos and proposals.
• Collaborate with solution architects on design.
• Coordinate project deliverables and quality assurance.
• Use tools such as JIRA and Confluence for management.
• Support change management and user adoption.

Skills

Analytical skills

Problem-solving

Stakeholder management

Documentation

Communication

Customer-focused

Proactive

Education

Bachelor’s Degree or Diploma in Business, Information Systems, or a related field

Tools

JIRA

Confluence

Postman

Job description

A dedicated technology solutions provider in Kuala Lumpur is seeking an experienced Business Analyst to support customer engagement and requirement translation for effective system solutions. This role involves collaborating with architects and consultants, utilizing tools like JIRA and Confluence, and ensuring quality across project deliverables. Ideal candidates will have a Bachelor’s Degree and over 3 years in CRM or ERP environments, along with strong analytical and communication skills. Applications should include expected salary and notice period.