Credit Control Executive

Perpetual Memorial Park; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading memorial service provider in Malaysia is seeking a proactive Credit Control Executive to manage accounts receivable and ensure timely collections. The ideal candidate will possess strong financial discipline, experience in credit control or collections, and proficiency in Bahasa Malaysia and English, with Chinese being an added advantage. Responsibilities include monitoring collections, analyzing overdue trends, and collaborating with sales and admin teams to enhance processes. Comprehensive benefits including medical, dental, and performance bonuses are offered.

Benefits

Annual Performance Bonus

Medical, Optical & Dental Benefits

Unlimited Refreshments

Comprehensive Insurance

Education Sponsorship

Qualifications

• At least 1 year in credit control, AR, or collections.
• Fluent in Bahasa Malaysia, English, and Chinese is an advantage.
• Familiarity with accounting or ERP systems is added advantage.

Responsibilities

• Monitor and manage the credit control function.
• Drive timely collections of payments.
• Implement improvements in collection processes.
• Ensure accurate record-keeping of AR collections.
• Analyze overdue trends and propose actions.

Skills

Proactive and energetic personality

Strong financial discipline

Excellent digital communication

Negotiation skills

Attention to detail

Data-driven mindset

Education

Diploma or Degree in Accounting, Finance, or related discipline

Tools

Excel

ERP/SAP

Job description

Annual Performance Bonus payout twice a year & Increment.

Medical, Optical & Dental Benefits.

Unlimited Refreshments – Enjoy a well-stocked pantry!

Comprehensive Insurance – GHS & Group Personal Accident coverage.

Education Sponsorship – Invest in your future.

RESPONSIBILITY AND DUTIES

Monitor and manage the credit control function and Accounts Receivable (AR) portfolio across all parks and service segments.

Drive, monitor, and follow up on timely monthly collections of payments (cash, auto debit, credit card, instalment plans, Moto).

Implement and continuously improve the auto debit and instalment collection mechanisms.

Verify and ensure AR collections are accurately recorded and maintained in the system by the Admin Department.

Conduct monthly AR aging reviews with the Finance Manager and report on collection performance.

Collaborate closely with the Sales and Admin teams to ensure all collection-related terms and matters are clearly communicated and agreed upon in advance.

Review and prepare monthly AR and other credit control-related reports (by park, by aging category).

Analyze overdue trends and propose mitigation actions.

Support the forecasting of cash inflows based on collection trends.

Ensure all collection activities comply with company policies and Standard Operating Procedures (SOPs).

Escalate delinquent cases promptly for management or legal review.

Perform bank reconciliations for UC and Ipoh.

Establish communication and email standards for credit control correspondence and documentation.

Maintain proper housekeeping of all AR records in Data pool (Brown File vs System).

Perform any other ad hoc tasks as assigned by the Head of Department (HOD).

REQUIREMENTS & QUALIFICATIONS

EDUCATION LEVEL & MAJOR

Candidate must possess at least a Diploma or Degree in Accounting, Finance, or related discipline.

YEARS OF EXPERIENCE

Minimum 1 years in credit control, AR or collection.

REQUIRED LANGUAGE

Bahasa Malaysia, English & Chinese is an added advantage. (Require dealing with Chinese speaking clients).

REQUIRED SKILLS

Proactive and energetic personality with strong financial discipline and cash flow awareness.

Emotionally intelligent with excellent digital communication and negotiation skills.

Strong attention to detail and operational sharpness.

Data-driven and proficient in Excel and reporting tools.

Familiarity with accounting or ERP systems is an added advantage.

Proficient in Excel, experience in ERP/SAP is added as an advantage.