Corporate Secretarial, Operation Manager

Boardroom; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading corporate service provider based in Malaysia is seeking an experienced Corporate Secretarial, Operation Manager to lead the delivery of corporate secretarial services across jurisdictions. The ideal candidate will ensure compliance, operational efficiency, and client satisfaction, managing end-to-end entity lifecycle and client relationships. Strong leadership and client service experience are essential for this role, as well as the ability to drive operational excellence and a culture of accountability.

Qualifications

• Experience in managing corporate secretarial services.
• Strong understanding of regulatory requirements in multiple jurisdictions.
• Proven ability in client service delivery and relationship management.

Responsibilities

• Lead delivery of corporate secretarial services across jurisdictions.
• Ensure compliance and operational efficiency for client portfolios.
• Build strong relationships with client stakeholders and conduct service reviews.
• Ensure adherence to local regulatory requirements for client entities.
• Lead and mentor a team of corporate secretarial professionals.

Skills

Leadership

Client Relationship Management

Compliance Knowledge

Operational Excellence

Job description

Corporate Secretarial, Operation Manager

Lead the delivery of corporate secretarial services for diverse client entities across jurisdictions. Ensure compliance, operational efficiency, and client satisfaction through standardized processes, technology enablement, and strong governance frameworks.

1) Client Service Delivery

• Act as the regional lead for corporate secretarial services to clients.
• Manage end-to-end entity lifecycle for client portfolios (incorporation, restructuring, compliance filings, liquidation).
• Ensure timely and accurate filings across jurisdictions per client SLAs.
• Serve as primary escalation point for complex governance issues.

2) Operational Excellence

• Design and implement standardized SOPs for service delivery across client accounts.
• Monitor KPIs and SLAs for turnaround times, accuracy, and compliance.
• Drive automation and digitization

3) Client Relationship Management

• Build strong relationships with client stakeholders (Legal, Finance, Tax).
• Conduct quarterly service reviews and compliance health checks.
• Identify upsell/cross-sell opportunities for additional governance services.

4) Risk & Compliance

• Ensure adherence to local regulatory requirements for all client entities.
• Maintain accurate statutory records and registers for client portfolios.
• Support internal/external audits and provide compliance certifications.

5) Team Leadership

• Lead and mentor a regional team of corporate secretarial professionals.
• Manage resource allocation across multiple client accounts.
• Drive a culture of quality, accountability, and client-centricity.

• Oversee billing accuracy, cost control, and profitability for client engagements.