Content Reviewer

IT Business Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider seeks a detail-oriented individual for content moderation. The candidate must be bilingual in English and Bahasa Malaysia, possess excellent communication skills, and have the ability to independently enforce content policies. Responsibilities include reviewing user-generated content and ensuring compliance with guidelines while adapting to changing policies. The role offers several benefits, including EPF, insurance, and training support.

Benefits

EPF

SOCSO

EIS

Training Provided

Annual Leave

Medical and Hospitalisation Leave

Medical Insurance

5 Working Days

Rotational Shift

Qualifications

• Excellent written and verbal communication skills in both English and Bahasa Malaysia.
• Familiarity with social media platforms and content sharing.
• Strong attention to detail and identifying policy violations.

Responsibilities

• Review and assess user-generated content to ensure compliance.
• Enforce content policies consistently and take appropriate actions.
• Communicate with users about content policy violations.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Problem-solving

Attention to detail

Teamwork

Job description

Proficiency in both English and Bahasa Malaysia, with excellent written and verbal communication skills in both languages.

Familiarity with social media platforms, online communities, and content sharing platforms.

Ability to quickly learn and apply content moderation policies and guidelines.

Strong attention to detail and ability to identify potentially policy-violating content.

Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

Excellent problem-solving skills and ability to make sound judgments under pressure.

Ability to adapt to changing policies and procedures, and to handle sensitive content with empathy and professionalism.

Requirement

• Proficiency in both English and Bahasa Malaysia, with excellent written and verbal communication skills in both languages.

• Familiarity with social media platforms, online communities, and content sharing platforms.

• Ability to quickly learn and apply content moderation policies and guidelines.

• Strong attention to detail and ability to identify potentially policy-violating content.

• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

• Excellent problem-solving skills and ability to make sound judgments under pressure.

• Ability to adapt to changing policies and procedures, and to handle sensitive content with empathy and professionalism.

Responsibility

• Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies

• Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management

• Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information

• Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements

• Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner

• Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes

• Provide feedback and insights to improve content policies, guidelines, and the review process

• Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues

• Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues

Benefits

• EPF
• SOCSO
• EIS
• Training Provided
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• 5 Working Days
• Rotational Shift