Content Moderation Specialist: Protecting Brand & Community

ManpowerGroup; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in customer experience management is looking for a Content Moderation Specialist in Malaysia. This role involves reviewing user-generated content, ensuring compliance with policies, and maintaining a secure online experience. Candidates should have a Bachelor's Degree or Diploma, B2 level English proficiency, and experience in KPI-driven roles. Fluency in Mandarin is also preferred. The position requires attention to detail, emotional resilience, and a typing speed of at least 40 words per minute.

Qualifications

• Experience in high-volume, KPI-driven roles such as content moderation or customer service.
• Familiarity with social media, internet laws, and policy regulations is an advantage.
• Minimum typing speed of 40 words per minute with 90% accuracy.

Responsibilities

• Review, classify, and remove user-uploaded content in line with client policies.
• Meet key performance indicators (KPIs) while maintaining high-quality standards.
• Escalate priority issues promptly.

Skills

B2 level English proficiency

Emotional resilience

Attention to detail

Ability to multitask

Fluency in Mandarin

Computer literacy

Education

Bachelor's Degree or Diploma (any discipline)

Tools

Microsoft Windows

Microsoft Office

Job description

A global leader in customer experience management is looking for a Content Moderation Specialist in Malaysia. This role involves reviewing user-generated content, ensuring compliance with policies, and maintaining a secure online experience. Candidates should have a Bachelor's Degree or Diploma, B2 level English proficiency, and experience in KPI-driven roles. Fluency in Mandarin is also preferred. The position requires attention to detail, emotional resilience, and a typing speed of at least 40 words per minute.