Contact Center Data Analytics Specialist

Scicom (MSC) Berhad; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading service provider in Malaysia is seeking a data analyst to enhance customer satisfaction and operational performance. The role includes analyzing data, reporting metrics, and facilitating process improvements through data insights. Candidates should possess a relevant degree and a minimum of three years of data processing experience. The package includes an attractive salary range of RM 4,000 - RM 5,500, along with bonuses and benefits such as medical coverage and annual leave.

Benefits

Attractive salary

Performance-related bonus

15 days annual leave

Medical and hospitalization coverage

Qualifications

• Minimum 3 years related data processing experience.
• Previous experience in a similar data processing role.

Responsibilities

• Review customer satisfaction and operational metrics.
• Analyze qualitative and quantitative data for performance improvement.
• Coordinate with statisticians on KPI and operational metrics.
• Facilitate root cause analysis of Service delivery performance.
• Develop actionable Customer Service reporting.
• Design interactive dashboards for internal users.
• Proactively analyze data for quality gaps and business processes.
• Support changes in Customer Service Leadership with analytics.
• Develop integrated business analysis for strategic decisions.

Skills

Data analysis

Statistical analysis

Data visualization

Report writing

Education

Degree in business management or IT related discipline

Tools

Microsoft Pivot Tables

Job description

A leading service provider in Malaysia is seeking a data analyst to enhance customer satisfaction and operational performance. The role includes analyzing data, reporting metrics, and facilitating process improvements through data insights. Candidates should possess a relevant degree and a minimum of three years of data processing experience. The package includes an attractive salary range of RM 4,000 - RM 5,500, along with bonuses and benefits such as medical coverage and annual leave.