Consular Executive #MFA SG (ID: 692114)

PERSOL; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international consultancy seeks a dedicated Consular Executive in Johor Bahru to assist the Director with consular operations. Responsibilities include liaising with local authorities, responding to inquiries, and handling ICA applications. Candidates should have relevant qualifications such as an SPM or diploma with experience and demonstrate strong interpersonal and customer service skills. This role requires flexibility for overtime and travel. Join a professional environment and gain exposure to cross-border operations.

Benefits

Professional working environment

Exposure to cross-border operations

Qualifications

• Mature, professional, and possesses good interpersonal skills.
• Able to work overtime, including late nights, weekends, and public holidays.
• Willing and able to travel for work.
• Possess a valid driving license.

Responsibilities

• Assist the Director in handling consular cases and liaising with local authorities.
• Respond to consular-related enquiries via walk-ins, phone calls, and emails.
• Handle, monitor, and track all ICA related applications.
• Assist in visa processing and liaise with Appointed Visa Agents (AVAs).
• Maintain and update Mission’s list of prisoners and conduct prison visits.

Skills

Interpersonal skills

Customer service skills

Education

SPM with 8 years’ experience

Diploma with 5 years’ experience

Bachelor’s Degree

Job description

Job Description:

We are seeking a dedicated Consular Executive to support the Director in handling consular operations and liaising with local authorities.

Key Responsibilities:

Assist the Director in handling consular cases and liaising with local authorities.

Respond to consular-related enquiries via walk-ins, phone calls, and emails.

Handle, monitor, and track all ICA (Immigration & Checkpoints Authority) related applications.

Assist the Director in providing notarial services.

Account for daily revenue collected and hand over for safekeeping or bank deposit.

Maintain and update Mission’s list of prisoners; organize and conduct regular prison visits.

Maintain consular, visa, and notarial service-related statistics.

Develop and maintain the Mission’s list of regional consular contacts with Johor ground agencies (e.g., Immigration checkpoints, hospitals, police stations, medical service providers).

Assist in visa processing and liaise with Appointed Visa Agents (AVAs), including conducting scheduled audits.

Answer and direct general phone enquiries to the relevant departments.

Assist the Director in facilitating clearances at CIQs (Checkpoints).

Perform any other administrative duties as directed and provide coverage for other LRS (Local Registry Services) duties as needed.

Job Requirements:

SPM with 8 years’ experience, or Diploma with 5 years’ experience, or Bachelor’s Degree.

Mature, professional, and possesses good interpersonal skills.

Able to work overtime, including late nights, weekends, and public holidays (including Hari Raya).

Willing and able to travel for work.

Strong customer service skills and experience.

Possess a valid driving license.

Why Join Us:

Be part of a professional and international working environment.

Work closely with senior management in delivering high-quality consular services.

Gain exposure to cross-border operations and government liaison work.