Commercial Operations Specialist (Asia Pacific)

NTT; Petaling Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Malaysia is seeking a Commercial Operations Specialist to enhance business processes and operational efficiencies. The ideal candidate should have strong financial management skills and experience in client relationship management. Responsibilities include optimizing commercial processes, ensuring compliance, and supporting financial analysis. This hybrid role requires a Bachelor's degree and seasoned experience in a similar role within the IT services sector.

Qualifications

• Strong client relationship management skills with a client-centric mindset.
• Solid proficiency in financial management including budgeting and forecasting.
• Strong analytical skills with experience in data analytics tools.

Responsibilities

• Optimize key commercial processes for improved efficiency and cost reduction.
• Create documentation for standardized business processes.
• Lead projects for process optimization and efficiency enhancements.

Skills

Client relationship management

Financial management

Data analytics

Communication skills

Negotiation skills

IT services industry knowledge

Problem-solving abilities

MS Office proficiency

Education

Bachelor's degree in Finance, Commerce, or Business

Tools

Excel

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Commercial Operations Specialist is a seasoned role, responsible for optimizing business processes and operational efficiencies, ensuring that the business operates efficiently, maintains financial health, and aligns with its strategic objectives. This role either ensures the organization is developing and launching services that can be transacted within the countries or is accountable for the commercial and financial operations of large client accounts.

Key responsibilities

• Identifies, analyses, and optimizes key commercial processes, aiming to improve efficiency, reduces costs, and enhances overall operational effectiveness.
• Creates and maintains documentation for standardized business processes, ensuring clarity and consistency in operational procedures.
• Leads or participates in projects related to process optimisation, automation, and efficiency enhancements.
• Ensures that operational processes comply with industry regulations and internal policies and assess and mitigate risks associated with business operations.
• May be accountable for the in-life financial and commercial operations of client projects.
• Assists in financial analysis, budgeting, and forecasting to support sound financial management and cost control.
• Identifies opportunities for improved profitability and/or increased revenue within the client project.
• Handles contract amendments or changes and ensuring that all parties adhere to revised terms.
• Performs any other related task as requested by management.

Qualifications

• Good client relationship management skills and a client-centric approach to post-sales operations.
• Solid proficiency in financial management, including budgeting, forecasting, and financial analysis.
• Strong analytical skills and experience using data analytics tools to extract insights from client and financial data.
• Strong communication and interpersonal skills for interacting with clients and internal stakeholders.
• Strong negotiation skills are valuable for contract amendments.
• Solid understanding of the IT services industry, including trends, technologies, and competitive landscape.
• Strong problem-solving abilities to address client issues and find solutions that meet their needs.
• Solid proficiency in MS Office applications, especially Excel.

Educational Qualifications

• Bachelor’s degree or equivalent in a relevant field of study (Finance, Commerce, Business).
• Relevant certifications preferred.

Required Experience

• Seasoned experience gained in a Commercial Operations or Business Process Optimization or similar role.
• Seasoned experience gained in a similar role, preferably within a global IT services organization.
• Seasoned experience in managing business processes and operations on a global and/or regional scale, considering cultural and regulatory differences.
• Seasoned track record of working cross-functionally with multiple teams.
• Seasoned experience with operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, license agreements.

#LI-APAC

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in over 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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