Collections Team Lead - Ops, Coaching & Analytics

Tambadana; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading collection service provider in Kuala Lumpur seeks a Collection Supervisor to support the Collection Manager in overseeing operations and improving agent performance. The role involves preparing duty rosters, managing escalated cases, and ensuring compliance with policies. Candidates should have strong leadership and communication skills to coordinate effectively with the team and clients, fostering a productive and compliant work environment. This position offers opportunities for professional growth, with a focus on agent development and quality support.

Responsibilities

• Support Collection Manager to oversee daily operations of the collections team.
• Monitor and evaluate agent performance, providing feedback and coaching.
• Prepare and update daily duty rosters and monthly work schedules.
• Manage escalated collection cases and ensure adherence to policies.

Job description

A leading collection service provider in Kuala Lumpur seeks a Collection Supervisor to support the Collection Manager in overseeing operations and improving agent performance. The role involves preparing duty rosters, managing escalated cases, and ensuring compliance with policies. Candidates should have strong leadership and communication skills to coordinate effectively with the team and clients, fostering a productive and compliant work environment. This position offers opportunities for professional growth, with a focus on agent development and quality support.