Collections Officer (Start ASAP)

Prosple; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A financial services company is seeking a Collections Officer in Kuala Lumpur. In this role, you will manage SME payment collections, negotiate settlements with customers, and maintain strong customer relations. Fresh graduates are encouraged to apply, and strong communication and negotiation skills, along with a relevant degree, are required. The position offers flexible working arrangements, health insurance, and other benefits aimed at ensuring a healthy work-life balance.

Benefits

Flexible paid vacations

Health insurance coverage

Organization-wide fitness initiatives

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge of relevant legal requirements.
• Strong personal characteristics are an added advantage.

Responsibilities

• Manage collections of assigned portfolios by executing collection strategies and negotiating payments.
• Engage delinquent customers via calls and emails to drive collections.
• Prepare and submit monthly reports and forecasts.

Skills

Excellent communication and people skills

Aptitude in negotiating and persuading

Ability to work with targets and tight deadlines

Education

Diploma or Bachelor’s degree in accounting, business management, or a similar field

Tools

MS Office

Databases

Job description

Join Funding Societies | Modalku as a Collections Officer to manage and recover outstanding SME payments with a customer-focused approach.

Your Role

• Manage collections of assigned portfolios by executing collection strategies and negotiating payments, restructuring, and settlements with customers.
• Engage delinquent customers via calls and emails to drive collections and maintain customer relations.
• Collaborate with Sales to identify and resolve issues impacting collections, including dispute resolution and contract matters.
• Prepare and submit monthly reports and forecasts, including analysis and commentary on delinquent customers.
• Handle special and ad hoc projects as assigned and identify opportunities for process, procedure, or tool improvements.
• Support team members according to backup plans and on an ad hoc basis if required.
• Ensure standard work documents are constantly updated.
• Perform other responsibilities as assigned.

About You

• Fresh graduates are welcome to apply.
• Experience or ability to work with targets and tight deadlines.
• Knowledge of relevant legal requirements.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Aptitude in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Diploma or Bachelor’s degree in accounting, business management, or a similar field.
• Strong personal characteristics are an added advantage.

Compensation & Benefits

• Flexible paid vacations and observed holidays by country, including special days like birthdays and work anniversaries.
• Flexible working arrangements to accommodate personal work styles and life balance.
• Health insurance coverage for employees and dependents.
• Organization-wide fitness initiatives and well‑being coaching for mental health and wellness.
• Company laptop and support for necessary equipment and tools to enable high productivity.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.