Cloud MSP Engineer (L2) - Incident Response & Automation

NTT Communications; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global technology company seeks a Cloud Managed Services Engineer to ensure smooth operation of clients' cloud infrastructure. The ideal candidate will manage incidents, provide second-level support, and collaborate with teams to optimize client experiences. With a focus on inclusivity, this role offers opportunities for professional growth in a diverse environment. Candidates should have a background in IT and relevant cloud certifications. Experience with Azure, AWS, or GCP is essential.

Qualifications

• Experience with Azure, AWS, and/or GCP cloud platforms.
• Moderate level of relevant managed services experience.
• Familiarity with ticketing tools, preferably Service Now.

Responsibilities

• Monitor work queues and resolve incidents in a timely manner.
• Provide second-level support and analyze issues for clients.
• Lead client escalations for operational issues and execute changes.

Skills

Cloud infrastructure management

Incident resolution

Client communication

Collaboration

Active listening

Education

Bachelor's degree or equivalent in Information Technology/Computing

Tools

Azure

AWS

GCP

Service Now

Job description

A leading global technology company seeks a Cloud Managed Services Engineer to ensure smooth operation of clients' cloud infrastructure. The ideal candidate will manage incidents, provide second-level support, and collaborate with teams to optimize client experiences. With a focus on inclusivity, this role offers opportunities for professional growth in a diverse environment. Candidates should have a background in IT and relevant cloud certifications. Experience with Azure, AWS, or GCP is essential.