Senior Cloud Engineer

Singtel; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A telecommunications company in Kuala Lumpur is seeking a highly skilled Cloud Engineer (Senior) responsible for managing and improving cloud platforms that support critical services. The ideal candidate will have significant experience with AWS, Azure, or GCP and be proficient in IAC tools like Terraform and CloudFormation. This role requires strong troubleshooting skills, incident management capabilities, and a focus on automation and continuous improvement. Apply now to kickstart your career in a dynamic environment.

Qualifications

• 3–6 years of experience in cloud operations or infrastructure roles.
• Strong hands-on experience with production cloud environments.
• Solid understanding of IAM policies and practices.

Responsibilities

• Operate and maintain cloud platforms to ensure high availability.
• Lead on-call incident response and recovery actions.
• Perform root cause analysis for incidents and implement improvements.

Skills

Hands-on experience with AWS

Knowledge of Azure

Experience with GCP

Proficiency in Terraform

Proficiency in Bicep

Proficiency in CloudFormation

Strong troubleshooting skills

Understanding of cloud networking

Knowledge of security practices

Experience with ITSM processes

Education

Bachelor’s degree in IT or Computer Science

Job description

Overview

Be a part of something BIG! We are seeking a highly skilled and detail-driven Cloud Engineer (Senior) to be responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The role includes leading on-call incident response, driving service recovery, and improving operational resilience through automation and continuous improvement.

Cloud Operations & Reliability

• Operate and maintain production cloud platforms to meet telco-grade availability and performance targets.
• Proactively identify operational risks and prevent incidents.
• Ensure operational readiness of cloud platforms for 24x7 support.

On-Call & Incident Leadership

• Participate in and lead scheduled on-call rotations.
• Act as incident lead for high-severity or complex cloud incidents.
• Drive service restoration within agreed SLAs and MTTR targets.
• Coordinate incident response across cloud, network, security, and application teams.
• Ensure clear and timely communication to stakeholders.

Incident, Problem & Change Management

• Perform root cause analysis and implement corrective and preventive actions.
• Reduce incident recurrence through operational improvements.
• Review and approve standard operational changes within delegated authority.

Automation & Continuous Improvement

• Improve on-call effectiveness through automation, self-healing, and alert optimization.
• Enhance runbooks and operational documentation based on on-call learnings.
• Drive operational readiness for new services prior to production release.

Security, Compliance & Governance

• Ensure on-call actions comply with security, regulatory, and change controls.
• Support audits and vulnerability remediation related to cloud operations.

Mentorship & Collaboration

• Provide on-call guidance and escalation support to junior engineers.
• Share operational best practices and lessons learned across teams.

Incident Management

• Managing major incidents impacting customer-critical telco services.
• Balancing rapid service recovery with strict change and security controls.
• Troubleshooting complex hybrid or network-integrated cloud environments.

Decision-Making Authority

• Lead on-call incident response and recovery actions.
• Approve and implement low-risk operational changes.
• Recommend improvements to on-call processes, tooling, and architecture.
• Escalate major risks, outages, and compliance issues.

Skills for Success

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
• 3–6 years of experience in cloud operations or infrastructure roles.
• Strong hands-on experience with AWS, Azure, or GCP in production environments.
• Proficiency in IAC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.
• Proven ability to monitor, troubleshoot, and resolve complex cloud platform issues, leveraging logs, metrics, and alerts across multi-cloud environments.
• Solid understanding of cloud networking, security, and IAM.
• Experience with ITSM processes and on-call operations.

Your career growth starts here. Apply Now!