Client Support Specialist

Jobgether; Remote; MYR 100,000 - 150,000; Full time

Job summary

A staffing partner is seeking a Client Support Specialist to ensure seamless client interactions and drive operational efficiency. This remote role involves managing client inquiries, identifying process improvements, and collaborating with internal teams. The ideal candidate has over 3 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. In addition to a competitive compensation package, the role offers medical benefits and generous PTO. Join us to enhance client satisfaction and support business growth.

Benefits

Competitive compensation package

Company-paid medical, dental, and vision benefits

Generous PTO plan

401k match

Opportunity to work in a remote environment

Qualifications

• 3+ years of customer service experience.
• 3+ years of experience in the credit card industry.

Responsibilities

• Manage and resolve client support email/ticket inquiries in a timely manner.
• Identify opportunities to improve processes and streamline workflows.
• Communicate client needs efficiently to relevant departments.
• Assist in distributing approved program-wide communications.
• Create and maintain accurate department procedures and documentation.
• Complete various account maintenance and research requests effectively.
• Support the onboarding process for new clients.
• Participate in special project planning and execution.

Skills

Strong written and verbal communication skills

Ability to collaborate across departments

Analytical, problem-solving, and critical thinking skills

Ability to work independently

Strong multitasking and prioritizing skills

Excellent attention to detail

Education

Bachelor’s Degree or 5+ years of industry experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Support Specialist - REMOTE. In this role, you will be essential in ensuring seamless interactions with clients while driving operational efficiency. Your responsibilities will extend beyond just addressing inquiries; you will have the opportunity to identify process improvements and streamline workflows, thereby minimizing manual efforts. Working in close partnership with internal teams, you will deliver exceptional service, strengthen relationships, and enhance operational outcomes, ultimately contributing to client satisfaction and business growth.

Accountabilities

• Manage and resolve client support email/ticket inquiries in a timely manner.
• Identify opportunities to improve processes and streamline workflows.
• Communicate client needs efficiently to relevant departments.
• Assist in distributing approved program-wide communications.
• Create and maintain accurate department procedures and documentation.
• Complete various account maintenance and research requests effectively.
• Support the onboarding process for new clients to ensure a smooth transition.
• Participate in special project planning and execution to enhance program effectiveness.

Requirements

• Strong written and verbal communication skills.
• Ability to collaborate across departments to accomplish tasks.
• Analytical, problem-solving, and critical thinking skills.
• Ability to work independently with minimal supervision.
• Strong multitasking, prioritizing skills, and meeting deadlines.
• Excellent attention to detail.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• 3+ years of customer service experience.
• 3+ years of experience in the credit card industry.
• Bachelor’s Degree or 5+ years of industry experience.

Benefits

• Competitive compensation package.
• Company-paid medical, dental, and vision benefits.
• Generous PTO plan.
• 401k match.
• Opportunity to work in a remote environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role\'s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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