Client Support Specialist (Mandarin/ Japanese/ Spanish Speaker)

EBC Tech; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial service company in Kuala Lumpur seeks a dedicated client support professional. In this role, you will provide front-line support for clients through various channels and ensure their queries are addressed promptly and accurately. Applicants should have a Secondary School certificate and at least 2 years of relevant experience, particularly in the financial sector. Fluency in Mandarin, Spanish, or Japanese alongside English is essential, with a passion for customer service and a positive attitude. Shift work may be necessary.

Qualifications

• 2 years working experience, preferably in Client Support, particularly in financial industry.
• Genuine interest in financial markets and client services.
• Passionate about delivering quality support with a positive attitude.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products and platforms.
• Address customer feedback and manage complaints professionally.
• Record and update customer data and relevant information.
• Support documentation and administrative needs within the department.
• Perform any duties assigned by superior.

Skills

Customer support

Communication skills

Interpersonal skills

Fluency in Mandarin

Fluency in English

Fluency in Spanish

Fluency in Japanese

Education

Secondary School / SPM certificate

Job description

Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
• Perform any duties assigned by superior.

Qualifications

• Candidate must possess at least Secondary School / SPM certificate.
• 2 years working experience, preferably in Client Support (Financial industry would be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Passionate about delivering quality support with a positive attitude, excellent communication and interpersonal skills.
• Willing to work on shifts (Including weekends if required).
• Fluent in Mandarin and English (spoken & written) for Mandarin speaker, fluent in Spanish & English (spoken & written) for Spanish speaker, Japanese & English (spoken & written) for Japanese Speaker.