Client Success Coordinator

Golden IP Media Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic media agency in Kuala Lumpur seeks a sales professional to drive client acquisition and manage the full sales process. The ideal candidate has 1-2 years of sales experience, a strong outgoing personality, and proficiency in handling clients across various media platforms including TikTok and Instagram. This role includes achieving sales targets, coordinating project delivery, and maintaining long-term client relationships, with benefits including commission, medical leave, and a positive work culture.

Benefits

Commission + quarterly incentives + annual bonus

Full attendance allowance

Casual Dress Code

Positive Work Culture

Annual Leave

Medical Leave

EPF

SOCSO

Qualifications

• 1–2 years of sales or business negotiation experience.
• Outgoing personality, able to handle pressure.
• Not afraid of rejection; willing to learn.

Responsibilities

• Develop potential clients across various industries.
• Generate business through calls, visits, social media.
• Present company services to clients.

Skills

Sales techniques

Strong communication skills

Proactivity

Familiarity with TikTok/Xiaohongshu/Instagram

Goal achievement

Multilingual communication (English, Mandarin, Bahasa Malaysia)

Job description

Minimum 1–2 years of sales or business negotiation experience — skill matters the most!

Outgoing personality, strong communication skills, and able to handle pressure.

Not afraid of rejection, proactive, and willing to learn sales techniques.

Familiar with TikTok / Xiaohongshu / Instagram and interested in the new media industry.

Strong sense of goal achievement, highly self-driven, able to independently handle the full sales process from prospecting ➔ follow-up ➔ closing.

Able to prepare simple quotations or proposal documents is an advantage.

Having a driving license is preferred (for client visits).

Ability to communicate in English, Mandarin, and Bahasa Malaysia is a plus (multilingual clients are easier to close).

Requirements

• Minimum 1–2 years of sales or business negotiation experience — skill matters the most!

• Outgoing personality, strong communication skills, and able to handle pressure.

• Not afraid of rejection, proactive, and willing to learn sales techniques.

• Familiar with TikTok / Xiaohongshu / Instagram and interested in the new media industry.

• Strong sense of goal achievement, highly self-driven, able to independently handle the full sales process from prospecting ➔ follow-up ➔ closing.

• Able to prepare simple quotations or proposal documents is an advantage.

• Having a driving license is preferred (for client visits).

• Ability to communicate in English, Mandarin, and Bahasa Malaysia is a plus (multilingual clients are easier to close).

Responsibility

• Proactively develop potential clients (merchants, SMEs, brands, F&B, retail, service industries, etc.).

• Generate business opportunities through phone calls, offline visits, social media DMs, and private domain channels.

• Introduce company services to clients (short video management, video shooting, advertising, short drama product placement, IP development, etc.).

• Independently complete the full sales cycle: needs discussion ➔ proposal presentation ➔ quotation ➔ negotiation ➔ contract signing.

• Build long-term client relationships to increase repeat business and renewal rate.

• Coordinate with internal teams to ensure smooth project delivery and customer satisfaction.

• Achieve monthly new client KPIs and sales targets.

• Update client information, sales progress, and market feedback.

• Stay informed about industry trends and provide valuable market insights to the company.

Benefits

• Commission + quarterly incentives + annual bonus
• Full attendance allowance
• Casual Dress Code
• Positive Work Culture
• 5 working days
• Annual Leave
• Medical Leave
• EPF
• SOCSO