Client Services & Stakeholder Engagement Lead

Boardroom; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading service firm in Malaysia is seeking a professional to manage stakeholder enquiries and shareholder services. The role involves processing documents, supporting client meetings, and ensuring effective communication with clients. The ideal candidate should demonstrate strong problem-solving skills and a proactive approach towards client engagement and service delivery. This position offers an opportunity to work in a dynamic environment, focusing on client needs and operational excellence.

Responsibilities

• Attend to stakeholder enquiries and process all documents relating to shareholder services.
• Receive, check, sort, record and process all documents received from shareholders.
• Acknowledge and issue receipts to shareholders or lodging agents.
• Ensure documents and forms are replenished.
• Promptly receive and relay messages accurately.
• Process corporate actions and other client instructions.
• Support client shareholder meetings.
• Participate proactively in projects and tests.
• Update clients’ information in systems.

Job description

A leading service firm in Malaysia is seeking a professional to manage stakeholder enquiries and shareholder services. The role involves processing documents, supporting client meetings, and ensuring effective communication with clients. The ideal candidate should demonstrate strong problem-solving skills and a proactive approach towards client engagement and service delivery. This position offers an opportunity to work in a dynamic environment, focusing on client needs and operational excellence.