Client Services Analyst (Native Japanese Speaker)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global BPO company is seeking a Client Services Analyst who is a Native Japanese speaker for their Kuala Lumpur office. This role involves processing client applications, evaluating risks, and providing customer support in both English and Japanese. Candidates should have at least a Degree/Diploma in a related field and possess strong analytical skills. The company offers an attractive remuneration package along with various perks and opportunities for career growth.

Benefits

Attractive remuneration

Comprehensive medical coverage

Engaging activities and recognition programs

Strong learning and development plans

Flexible working arrangements

Qualifications

• Candidate must possess at least a Degree/Diploma or a related field qualifications.
• Excellent command of written and spoken English language and Native Japanese Speaker.
• Demonstrate strong analytical skills, data literacy, and attention to detail.

Responsibilities

• Process new business/plan applications and create accounts in company software tools.
• Ensure risks are assessed in accordance with company guidelines and AML requirements.
• Advise clients on the progress of their applications/requests.

Skills

Excellent command of written and spoken English

Native Japanese Speaker

Analytical skills

Data literacy

Attention to detail

Education

Degree/Diploma in a related field

Tools

MS Office (Word, Excel, Outlook)

Job description

Client Services Analyst (Native Japanese Speaker)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Follow procedures to process new business/plan application, enter detail and accurate information, and create accounts accordingly in the company Software Tools
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
• Liaise with the Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist in general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supervisor/manager

Who are we looking for?

• Candidate must possess at least a Degree/Diploma or a related field qualifications.
• We welcome candidates with admin, operations and customer service background.
• Excellent command of written and spoken English language and Native Japanese Speaker.
• Added Value: experience candidate with 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution.
• Added Value: experience in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC).
• Proficiency in MS Office - Word, Excel and Outlook.
• Sense of responsibility and patience.
• Demonstrate strong analytical skills, data literacy, and attention to detail.
• Fresh graduates are encouraged to apply as training will be provided.

Who is TDCX?

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.