Client Management, Consultant

AIA Hong Kong; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a candidate for a vital role in their marketing and distribution team in Kuala Lumpur, Malaysia. The responsibilities include building professional relationships with clients and intermediaries, optimizing customer experience through collaboration, and proposing new products while ensuring seamless implementation. The ideal candidate should possess a degree in business and exhibit strong presentation, organizational, and analytical skills, along with a proactive attitude. Join us in creating a healthier, sustainable future for everyone.

Qualifications

• Possess relevant working experience in a commercial, client-facing role.
• Ability to handle customer complaints with urgency and impartiality.
• Independent, energetic, passionate, proactive, and performance-driven individual.

Responsibilities

• Build and maintain professional relationships with clients and intermediaries.
• Provide consultative recommendations through analysis of Claims & Utilization reports.
• Collaborate with internal stakeholders to optimize customer experience.
• Participate in internal and external client debriefs.
• Propose new products or initiatives for Direct Clients.
• Monitor seamless implementation including policy enrolment and issuance.
• Involve in projects that grow the overall CS business.

Skills

Strong presentation skills

Planning and organization

Analytical skills

Customer complaint handling

Teamwork

Education

Degree in business or equivalent

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.

Responsibilities

• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style
• Independent, energetic, passionate, proactive, performance driven

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.