Client-Centric Customer Success Specialist

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role involves responding to inquiries via phone and email, ensuring a professional image while representing the brand's values. The ideal candidate will possess strong interpersonal skills, a commitment to customer service, and the ability to thrive in a fast-paced environment. Join a dynamic team dedicated to improving customer experiences and fostering brand loyalty. If you are passionate about helping others and enjoy problem-solving, this opportunity could be your next career move.

Qualifications

• Minimum 6 months experience in customer support or related fields.
• B2 level English proficiency is required.

Responsibilities

• Support customers to place online orders and provide timely assistance.
• Handle customer concerns positively and professionally.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Positive attitude

Education

Bachelor’s Degree or Diploma in any discipline

Degrees in English with Communication or Mass Communication

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role involves responding to inquiries via phone and email, ensuring a professional image while representing the brand's values. The ideal candidate will possess strong interpersonal skills, a commitment to customer service, and the ability to thrive in a fast-paced environment. Join a dynamic team dedicated to improving customer experiences and fostering brand loyalty. If you are passionate about helping others and enjoy problem-solving, this opportunity could be your next career move.