CLIENT ADVISOR, MALAYSIA

CELINE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury fashion house in Kuala Lumpur seeks a Client Advisor to drive sales and deliver exceptional client experiences. You will engage clients, uphold brand standards, and collaborate with the team in a fast-paced luxury environment. The ideal candidate has at least 1 year of sales experience in fashion and is fluent in English. This role offers an inclusive work culture and opportunities for personal development.

Qualifications

• At least 1 year of experience in sales in the fashion or luxury industry.
• Fluent in English, other languages are a plus.

Responsibilities

• Achieve and exceed sales targets and demonstrate product knowledge.
• Engage with clients and provide tailored recommendations.
• Collaborate closely with team members.
• Deliver exceptional client service and cultivate loyalty.
• Adhere to compliance and internal guidelines.
• Maintain visual merchandising standards.

Skills

Client-centric mindset

Passion for luxury fashion

Strong ethical compass

Adaptability

Initiative

Job description

YOUR WORK ENVIRONMENT

As a Client Advisor at CELINE, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding CELINE’s prestigious brand image in every interaction.

Job Responsibilities

YOUR IMPACT

Business Development

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross‑selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.

Team development

• Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.

Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable.
• Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long‑term connections. Leverage cross‑selling strategies to deepen client engagement and drive repeat purchases.

Operations Excellence

• Uphold CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.

Image & Brand

• Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.

KEYS FOR SUCCESS

Experience

• You bring at least 1 year of professional experience in sales, within the fashion or luxury industry.

Competencies

• Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity.
• Client‑centric mindset with a focus on delivering exceptional experiences and building lasting relationships.
• A passion for challenges and a collective drive to achieve set objectives.
• Initiative, a sense of service, natural curiosity, open‑mindedness, optimism, and empathy are crucial for success at CELINE.
• Adaptability and flexibility to meet the demands of a dynamic retail environment.
• Strong ethical compass and commitment to compliance and corporate social responsibility.

Languages

Fluent in English, proficiency of other language(s) will be an advantage.

Profile

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather‑Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.

Additional Information

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.