Claim Advisor - Chery

Leading Fame Auto Sdn. Bhd.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service provider in Ipoh is seeking a Claim Advisor to assist customers with insurance and warranty claims for vehicle repairs. The ideal candidate will be detail-oriented, customer-focused, and possess strong communication skills in English and Bahasa Malaysia. This is a full-time position offering opportunities for career development within a growing brand. Fresh graduates with an interest in automotive insurance are welcome to apply.

Benefits

Opportunities for career development

Supportive team environment

Learning in automotive insurance

Qualifications

• Minimum 1–2 years experience in insurance, claims, or automotive service preferred.
• Good communication skills in English and Bahasa Malaysia.
• Detail-oriented and organised.
• Able to handle multiple claims simultaneously.

Responsibilities

• Assist customers with insurance and warranty claims.
• Guide customers through claim processes.
• Liaise with insurance companies and internal departments.
• Ensure timely claim approvals.
• Update customers on claim status.

Skills

Detail-oriented

Customer-focused

Problem-solving

Good communication skills

Job description

Location: Ipoh, Perak
Employment Type: Full-time

Body & Paint Claim Advisor – Chery Ipoh

About Us

We are an authorised Chery dealership in Ipoh, dedicated to providing seamless aftersales service and customer satisfaction. We are looking for a Claim Advisor who is detail‑oriented, customer‑focused, and passionate about helping clients navigate vehicle insurance and warranty claims.

Key Responsibilities

• Assist customers with insurance and warranty claims related to vehicle repairs
• Guide customers through claim processes and required documentation
• Liaise with insurance companies, service team, and internal departments
• Ensure timely claim approvals and smooth processing for customers
• Update customers regularly on claim status and resolve any issues
• Maintain accurate records of claims and correspondence
• Provide excellent customer service to enhance satisfaction and loyalty

Requirements

• Minimum 1–2 years experience in insurance, claims, or automotive service (preferred)
• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
• Detail‑oriented, organised, and able to handle multiple claims simultaneously
• Customer-focused with problem‑solving skills
• Computer literate and able to manage documentation efficiently
• Fresh graduates with interest in automotive insurance or aftersales service are welcome

Why Join Us

• Work with a growing automotive brand (Chery)
• Learn and grow in automotive insurance and claims handling
• Supportive and professional team environment
• Opportunities for career development and skill enhancement