City Square Retail Sales Associate

Oriental Coffee International; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local coffee retailer in Johor Bahru is seeking a promotional representative to actively engage with customers and promote restaurant-branded merchandise at events and in-store. The role involves setting up attractive displays, providing excellent customer service, and sharing product benefits. Ideal candidates have experience in retail promotions and strong interpersonal skills. This is a dynamic role requiring evening and weekend availability. Join a passionate team dedicated to hospitality and food storytelling.

Qualifications

• Previous experience in promotions, retail, or customer-facing roles preferred.
• Ability to work evenings, weekends, and during special events.

Responsibilities

• Promote restaurant-branded merchandise to guests at events.
• Set up attractive merchandise displays in-store and at events.
• Provide excellent customer service and handle transactions.

Skills

Strong communication and interpersonal skills

Confident, energetic, and engaging personality

Basic sales skills

Tools

POS systems

Job description

Actively promote restaurant-branded merchandise to in-store guests and at off-site events/pop-ups.

Set up and maintain attractive merchandise displays in the restaurant and at promotional locations.

Approach customers and share product benefits, stories, and usage tips to encourage purchases.

Provide excellent customer service, answer product-related questions, and handle transactions when needed.

Gather customer feedback and share insights with the marketing and product development teams.

Support marketing campaigns and social promotions by encouraging photo ops and user-generated content.

Maintain inventory levels and ensure merchandise is properly tagged, stocked, and displayed.

Represent the restaurant brand professionally at all times.

Job Requirement:

Previous experience in promotions, retail, or customer-facing roles preferred.

Strong communication and interpersonal skills.

Confident, energetic, and engaging personality.

Passion for food, hospitality, and storytelling.

Ability to work evenings, weekends, and during special events.

Basic sales skills and familiarity with POS systems is a plus.