Chinese Customer Service (relocating to Johor in March/May 2026)

Jobstreet Malaysia; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm in Johor is seeking a Chinese Customer Service representative. This position requires fluent Mandarin and basic English, with responsibilities including responding to customer inquiries and resolving concerns. Candidates should be willing to relocate to Johor in March or May 2026. The company offers competitive salary and benefits, including medical coverage and allowances, with clear advancement opportunities.

Benefits

Medical Coverage

Monthly Allowances

Employee Lifestyle Benefits

Comprehensive training

Clear career advancement pathways

Qualifications

• Fluent proficiency in Mandarin (spoken & written) with basic English.
• Prior customer service or call centre experience is an advantage.
• Strong communication and problem-solving skills.
• Ability to work rotational shifts including weekends and public holidays.
• Willingness to relocate to Johor in March or May 2026.

Responsibilities

• Respond to customer inquiries via email, chat, and phone calls.
• Provide accurate information and solutions to customers.
• Resolve customer concerns professionally.
• Record and update customer interactions accurately.
• Collaborate with team members to meet performance targets.

Skills

Fluent proficiency in Mandarin

Basic English

Strong communication skills

Problem-solving skills

Job description

Chinese Customer Service (relocating to Johor in March/May 2026)

***This position is open to Malaysian citizens only***

Please note that this is a short-term work‑from‑home position. Around March or May 2026 (upon office opening), employees will be required to report to the Johor Medini 9 office. For employees willing to relocate, the company will provide additional relocation allowance.

What We Offer

We provide a competitive salary and benefits package, including:

• Basic Salary
• OT Allowance
• Flexi Allowance
• Language Allowance
• Work‑From‑Office Allowance
• Performance Allowance (KPI)

Perks and benefits

• Medical Coverage
• Monthly Allowances
• Employee Lifestyle Benefits

Additional benefits include

• Comprehensive on‑the‑job training designed to strengthen your skills and enhance your professional profile.
• Clear internal career advancement pathways, with opportunities to progress from Executive to Leadership roles within 1–3 years.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone calls in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy, patience, and professionalism.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the appropriate teams when necessary.
• Collaborate with team members and supervisors to meet performance targets and service level agreements.
• Maintain a positive, customer‑centric attitude at all times.

Requirements

• Fluent proficiency in Mandarin (spoken & written) with basic English.
• Prior customer service or call centre experience is an advantage; fresh graduates are encouraged to apply.
• Strong communication and problem‑solving skills.
• Ability to work rotational shifts (5‑day work week, no night shift), including weekends and public holidays.
• Willingness to relocate to Johor in March or May 2026.

Company Profile - TP Malaysia (Teleperformance)

• 47 years of history
• Branches in 170+ countries
• 7,200+ employees in Malaysia
• 56% of clients from the Forbes Top 100 companies

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