Chief Nursing Officer, Nursing Administration

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare organization in Kuala Lumpur seeks a Chief Nursing Officer to provide strategic leadership and oversee nursing operations. The candidate must ensure high-quality patient care, manage the nursing staff effectively, and coordinate with various services for optimal client satisfaction. Ideal applicants should be Registered Nurses with significant experience in leadership, preferably holding a bachelor's degree in nursing and a valid practicing certificate from Malaysia. The role emphasizes team management and adherence to best practices in patient care.

Qualifications

• Registered Nurse with valid Annual Practicing Certificate from Nursing Board of Malaysia.
• Minimum 10 years of experience as Nursing leaders.
• Post basic nursing qualification recognized by Nursing Board of Malaysia is required.

Responsibilities

• Manage and guide the nursing team to ensure high standard of care.
• Coordinate with other services for smooth workflow.
• Monitor patient progress and evaluate nursing care.
• Conduct monthly meetings with Nursing Management Team.
• Present data and analysis to improve operations.

Skills

Team management

Strategic leadership

Patient care quality assurance

Effective communication

Education

Bachelor of nursing

Master's degree in nursing (preferred)

Job description

CHIEF NURSING OFFICER, NURSING ADMINISTRATION

Provide strategic leadership and oversee all nursing operations within the healthcare facility to ensure the delivery of high‑quality patient care while managing and developing the nursing staff.

Responsibilities

• Manage and guide as well as promote and monitor the nursing team to ensure high standard of care is delivered in a safe, effective, efficient, and caring manner.
• Organize, direct and coordinate with the other services in the facility to ensure smooth workflow and facilitate the continuity of safe and quality patient care while achieving optimal client satisfaction.
• Perform daily unit/ward rounds to visit each patient, conduct random night rounds, monitor progress of patients especially post‑operative and critical patients, be informed of potential litigation cases, follow adverse events, evaluate nursing care rendered and advise Unit Manager/Nurse‑In‑Charge and Deputy CNO/NM on situational problems encountered on site.
• Conduct monthly meetings with the Nursing Management Team to discuss issues or matters pertaining to the operations of the Nursing Services, improve service delivery and resolve any pertinent issues.
• Attend ward/unit meetings as an advisor to improve the units’ operations and services.
• Present data and analysis of incidents, departure from best practices, clinical indicators, etc. at hospital clinical committee meetings to improve operations.
• Participate in Heads of Services (HOS) meetings chaired by CEO/GM/OM and work towards achieving the same goal.
• Monitor daily 24‑hour nursing reports for any significant incidents, follow up/visit the patient, deploy staff to busy units or render assistance where and when required.
• Submit monthly nursing service reports (nursing statistics, performances, activities, improvements, and achievement) to Group Chief Nursing Officer, CEO/GM for service updates.
• Monitor, follow up closely and verbally report any adverse event within 24 hours to KPJ Head Office, Group Chief Nursing Officer and relevant parties for timely resolutions.

Qualifications

• Registered Nurse with valid Annual Practicing Certificate from Nursing Board of Malaysia
• Bachelor of nursing
• Any post basic in nursing that is recognized by Nursing Board of Malaysia
• Preferably hold a master’s degree or enroll in a master’s program within two years of promotion
• Minimum 10 years’ experience as Nursing leaders