Chargeback & Card Operations Specialist

MyValiant; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services company in Kuala Selangor is seeking a Card Operations Expert to ensure compliance with internal regulations and enhance customer experiences. The role involves monitoring daily settlements, managing disputes, and leading UAT. Candidates should have at least 2 years of relevant experience, problem-solving skills, and a strong foundation in design thinking. Excellent communication and organizational skills are essential. This position offers a dynamic work environment that encourages innovation and strategic thinking.

Qualifications

• At least 2 years of experience in Card operations, journey mapping and process optimization.
• Strong foundation in design thinking and human-centric methodologies.
• Thorough understanding of the latest process enhancement strategies.

Responsibilities

• Ensure day-to-day operations comply with regulatory and internal requirements.
• Collaborate to create robust operation processes.
• Monitor daily MasterCard & Paynet settlement.

Skills

Problem-solving skills

Data exploration

Design thinking

Communication skills

Organizational skills

Analytical mindset

Job description

A financial services company in Kuala Selangor is seeking a Card Operations Expert to ensure compliance with internal regulations and enhance customer experiences. The role involves monitoring daily settlements, managing disputes, and leading UAT. Candidates should have at least 2 years of relevant experience, problem-solving skills, and a strong foundation in design thinking. Excellent communication and organizational skills are essential. This position offers a dynamic work environment that encourages innovation and strategic thinking.