Change Management Specialist - English and Cantonese Language Support

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking a Change Management Specialist who is fluent in English and Cantonese. The role involves conducting and evaluating change management plans, analyzing change tickets and identifying improvement areas, requiring 3-4 years of experience in problem management. The company offers an attractive salary between RM4,000 and RM5,000 along with benefits such as annual leave and medical coverage.

Benefits

Attractive Salary

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization coverage

Qualifications

• 3-4 years of experience in Problem management.
• Demonstrated leadership and accountability in previous roles.
• Willing to work on shift rotations and standby.

Responsibilities

• Conduct change management plans for projects and evaluate changes.
• Analyze and report on change tickets regularly.
• Identify areas for improvement in change processes.

Skills

ITSM tools experience

Problem-solving skills

Strong time management skills

Communication in Cantonese

Customer service focus

Education

Diploma/Degree in Computer Engineering/Information Technology

Tools

BMC Helix ITSM

Microsoft Office (Excel, PowerPoint, Word)

Job description

Change Management Specialist - English and Cantonese Language Support

Job Description

Responsibilities

• Expert knowledge in Change management process, procedures and standard operating work.
• Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures.
• Identify areas of improvement in change process when change fails to complete within change windows.
• Analyze, track, record, report and update regularly on change tickets.
• Work with internal team to identify potential process, monitoring, resolution to improve on change management.
• Intermediate level of knowledge on Microsoft Office (Excel, PowerPoint and Word).
• Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).
• Excellent communications skill in Cantonese, English, Mandarin.
• Demonstrated leadership in managing work quality, driving productivity improvements, making sound decisions with accountability, and maintaining strong customer focus.
• Proven ability to build and influence relationships through integrity, open communication, teamwork, negotiation, and collaboration with staff, customers, vendors, and stakeholders.
• Skilled in preparing customer reports, ensuring ISO-compliant documentation, and supporting audit, compliance, and assurance activities.
• Flexible and reliable in working shifts or on-call in a 24/7 operational environment.

Skill Requirements

• Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be an added advantage.
• Experience in Infrastructure, Security and Application IT domains.
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): English and Cantonese (Speaking is a must).
• Willing to work on shift rotations and standby.
• 3-4 years of experience in Problem management.
• Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
• Desired Certifications: ITIL foundation v4, ITIL specialist v4 certification.

Package

• Attractive Salary (RM4,000 – RM5,000).
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required

• Associate

Location

• Bangsar South

Employment Type

• Full Time.