Cantonese Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

TP; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company is seeking a professional based in Malaysia for a full-time role in customer support. Candidates must be fluent in Chinese and possess good English skills. Responsibilities include handling customer inquiries via various channels, ensuring high customer satisfaction, and maintaining accurate documentation. Competitive salary and allowances are offered, with relocation support available for expats.

Benefits

Competitive base salary

Remote work for the first 6 months

Relocation support for expats

Professional training

Career growth opportunities

Qualifications

• Fluent in Chinese required for customer interactions.
• Good English skills needed for internal communication.
• Willingness to work night shifts including weekends and holidays.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information on patient cases and service requests.
• Ensure timely resolution of queries to maintain high customer satisfaction.

Skills

Fluent in Chinese

Good English communication skills

Excellent communication and interpersonal skills

Experience in call center or customer service

Job description

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 6000

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer:

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company