Call Centre and Digital Executive/ Team Leader

Hospitality Direct (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier hospitality company in Kuala Lumpur seeks a Call Centre and Digital Executive/ Team Leader to enhance customer service and drive sales. The ideal candidate will possess strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences. Responsibilities include managing service campaigns, assisting with sales processes, and leading a dedicated team. Competitive salary and benefits are offered, alongside professional development opportunities in a dynamic work environment.

Benefits

Attractive salary up to RM 5,500

Quarterly staff recognition

Attractive commissions and incentives

Special rates for hotel accommodation

Annual leave entitlement

Performance rewards

Qualifications

• Candidate must possess at least SPM or Diploma in relevant fields.
• Ambitious fresh graduates encouraged to apply.
• Good command of spoken and written English and/or Mandarin.

Responsibilities

• Deliver digital service campaign.
• Assist with daily sales processes.
• Exceed customer expectations.

Skills

Communication skills

Interpersonal skills

Leadership qualities

Customer service orientation

Microsoft Office proficiency

Education

SPM or Diploma in Hospitality/Tourism/Hotel Management

Job description

Call Centre and Digital Executive/ Team Leader

Reporting directly to Operations Manager / Director .

Deliver digital service campaign by providing an efficient output of product and services.

Provide polite, professional and accurate response.

Ability to communicate effectively with customers and associates.

Able to bind strong and long term relationship with customers and clients.

Right attitude and interested to learn, love meeting people and passionate.

Attend to all customers requests and enquiries.

Excellent interpersonal, communication and interaction skills.

Work in a team with other associates and also management team ethically.

Exceed customer expectation in terms of customer service & accurate information.

Accountable for meeting individual (KPI) and team targets.

Assist with the daily sales processes, servicing customers needs and queries.

Upsell and recommend Company's products and services.

Direct and coordinate daily sales and services activities, following standard operations procedure.

Ensure all sales and services orders are thoroughly checked.

Customer acquisition of product sales for outbound position.

Requirements

Candidate must possess at least SPM or Diploma or Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.

Ambitious Fresh graduates who are looking for a Career Start are encouraged to apply.

Preferably Junior/Senior Executives specializing in Hotel Management or equivalent.

Proficient in Microsoft Office applications.

Proactive, positive attitude, service oriented and possess high level of commitment in work.

Friendly, approachable with positive attitude.

Excellent interpersonal skills with leadership qualities.

Flexible to changes and has sense of urgency.

Good command of spoken and written English and/or Mandarin speaking and/ or any local dialect will be an added advantage.

*** Due to business needs, Mandarin/Cantonese speakers are preferred

Enthusiastic, self-motivated, and able to succeed in a fast-paced sales and customer service focus environment.

Successful candidates will be provided not only comprehensive training but enhanced training which covers leaderships, interpersonal and soft skills.

Full time and Immediate positions available.

Remunerations & Benefits

Attractive and competitive salary up to RM 5, 500.00.

Normal working days and hours.

Quarterly staff recognition and appreciation.

Attractive commissions/ allowances and incentives.

Special rates at hotel accommodation and dining for employee and families.

Travel and complimentary Hotel stays within Malaysia and/or Asia Pacific.

Annual leave entitlement.

Performance rewards.

Key performance incentives

Dynamic, fun and luxury working environment.

Outstanding career path opportunities to Management positions.

Salary will commensurate with the candidate's job experience

*** Interested candidates are invited to apply online with a complete resume and details of current and expected salary:

Facebook: https://www.facebook.com/HospitalityDirectM/