Business Transition/Project Management

AIA Shared Services Sdn. Bhd.; Cyberjaya; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

A leading financial services provider in Malaysia is looking for a professional to manage service request forms, coordinate finance service migrations, and maintain stakeholder relationships. The ideal candidate will have extensive experience in finance/accounting, strong project management skills, and proficiency in relevant software applications. This role includes opportunities for career development within a supportive work environment that encourages employee growth.

Benefits

Extensive Medical and Hospitalization Coverage

Additional Employer EPF Contribution

Dental and Optical Benefits

Professional Membership Sponsorship

Hybrid Working Arrangements

Employee Share Purchase Plan

Qualifications

• 5 years working in Finance/Accounting with Shared Services or a consulting firm.
• Professional certifications in project management are an added advantage.
• Experience in project migration and project management.

Responsibilities

• Manage SRF intake and lifecycle effectively.
• Coordinate end-to-end migration of finance services.
• Conduct service management reviews and performance tracking.
• Maintain timely renewal of SOW and service documentation.
• Identify opportunities for process standardization and automation.
• Collaborate with AIA IT counterparts for sustainable solutions.
• Build and maintain stakeholder relationships.

Skills

Project management

Stakeholder management

Communication

Analysis

Collaboration

Education

University Degree in Finance/Accounting/Business IT or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Responsibilities

1. 1. Manage Service Request Forms (SRF) intake and lifecycle

   Review SRF submitted by LBU by going through the information provided by LBU in the workflow and ensuring SRF is approved timely by all parties including Function Lead, HOD and LBU.

2. 2. Coordinate end-to-end migration of finance services

   Assist in delivering the project scope, deliverable and objective that support business goals in collaboration with Project Manager, senior management, Head of GFS and stakeholders.

   Assist in monitoring the project milestone, manage risks/issues, and coordinate UAT and hyper care to ensure on-time, in-full delivery per agreed timeline.

3. 3. Service management reviews and performance tracking

   Consolidate and analyse SLA, KPI, and TAT metrics to deliver insight-driven decks for monthly and quarterly reviews, including root-cause analysis, actionable plans, and real-time customer satisfaction tracking.

   Strategically review business scope of services and customer/LBUs coverage for service expansion.

4. 4. SOW renewal & other documents recertification

   Maintain and review Statements of Work (SOW) and related agreements, ensuring timely renewal, compliance, and endorsement of all service documentation.

   Complete Outsourcing Due Diligence form on behalf of LBU on outsourcing governance and control, data/privacy and business continuity plan.

5. 6. Identify opportunities for process standardization and automation

   Analyse workflows, perform root-cause assessments, and recommend solutions to deliver measurable efficiency and quality improvements.

   Implement solutions via system enhancements or vendor capabilities, ensuring business alignment, cost efficiency, and sustainability.

   Track and report efficiency gains and cost savings achieved through implemented CI initiatives, ensuring benefits are measurable, documented, and communicated to stakeholders.

6. 7. Collaborate with AIA IT counterparts (GASC, ITM, SAPCOE, PPCOE)

   Foster strategic collaboration for sustainable solutions, provide BAU support, and negotiate cost and value optimization to ensure long-term benefits.

7. 8. Stakeholder Management

   Build and maintain stakeholder relationships, serving as a trusted liaison to align LBUs, Group Finance, and senior management on business expansion, business changes and strategic initiatives.

   Conduct annual customer satisfaction surveys, analyse results, and present findings to management and LBUs.

   Assist Service Management Senior Manager and Function Lead.

Job Requirements

• University Degree in Finance/Accounting/Business IT or equivalent.
• Professional certifications project management (i.e. PMP, Scrum Master, etc) is an added advantage.
• 5 years working in Finance/Accounting with Shared Services or consulting firm with MNC environment particularly in service management.
• Experience in project migration and project management.
• Skilled in managing diverse stakeholder expectations locally and internationally, with strong communication and collaboration abilities.
• Expert in using Microsoft Word, Outlook, PowerPoint, Excel, etc to produce correspondence and documents and to create presentation material.

Perks and benefits

• Extensive Medical and Hospitalization Coverage
• Additional Employer EPF Contribution
• Dental and Optical Benefits
• Professional Membership Sponsorship
• Hybrid Working Arrangements
• Employee Share Purchase Plan
• Insurance & Superannuation 101-1,000 employees

About the Company

AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan-Asian life insurance group and a market leader in the Asia‑Pacific region for life insurance premiums. Since its establishment, AIASS has grown from strength to strength and today consists of a 1600‑strong workforce, committed to providing best‑in‑class services to support the AIA Group’s operations. As an employee‑centric organisation, we believe in value creation through career development opportunities for our employees.