Business Services Payroll Consultant

weConnect; Penang; On-site; MYR 40,000 - 55,000; Full time

Job summary

An international business consulting firm in Malaysia is looking for a Payroll Consultant to deliver accurate payroll services for various clients. Responsibilities include managing salary information, onboarding processes, and client queries. The ideal candidate should have at least 1 year of experience in payroll or similar services, proficiency in English and Chinese, and strong organizational skills. This position offers comprehensive training and opportunities for career progression.

Qualifications

• At least 1 year of experience in payroll, accounting, finance, or professional services.
• Strong attention to detail, organizational, and time management skills.
• Ability to manage multiple tasks under strict deadlines.

Responsibilities

• Input salary information into the payroll system and calculate payroll.
• Process onboarding/offboarding, including insurance registration.
• Respond to client queries regarding payroll and benefits.

Skills

Business-level English reading and writing

Chinese character reading and writing

MS Office applications proficiency

Job description

The Business Services Payroll Consultant position is an exciting opportunity for candidates who thrive in a dynamic and fast‑paced business process outsourcing (BPO) environment.

The Payroll Consultant supports the delivery of accurate and timely payroll services to multiple clients across different industries and countries, with a strong focus on Japan‑based subsidiaries of global companies.

This role requires strong attention to detail, a proactive mindset, and the ability to manage multiple client portfolios with professionalism and accountability.

Comprehensive on‑the‑job training will be provided for Japan and other country‑specific payroll processes, local regulations, and internal systems. This position provides an opportunity to strengthen both operational and client advisory skills in a global consulting environment, paving the way for progression into a senior consultant role.

Responsibilities

• Receiving salary information from clients, inputting it into the payroll system, and calculating payroll within established timelines.
• Collecting new joiner/leaver information and completing onboarding/offboarding processes including insurance registration/deregistration, submission to authorities, etc.
• Responding to client queries across all payroll and benefits processes within established target timelines.
• Maintaining complete confidentiality of all payroll data, records, and reports.
• Ensuring filing and recordkeeping of all employee files and data is compliant with applicable regulations.
• Reviewing calculation results, email drafts, insurance registration documents, etc., prepared by other staff members.
• Assisting in documenting payroll processes and standard operating procedures to ensure consistent and quality delivery.
• Participating in knowledge sharing, process improvement initiatives, and system enhancement activities.

Required Qualifications

Skills and Experience

• At least 1 year of working experience, preferably in payroll, accounting, finance, or similar professional services.
• Business‑level English reading and writing skills.
• Proficiency in reading and writing Chinese characters.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, and Outlook).

Personal Attributes

• Self‑motivated with strong attention to detail and excellent organizational, time management, and prioritization skills.
• Ability to manage multiple tasks under strict deadlines while maintaining a high standard of work.
• Customer‑oriented with great communication and interpersonal skills.
• Cultural awareness and the ability to work effectively with people at all levels across several countries.
• Demonstrated ability and motivation to learn new systems and global payroll processes.

Bonus Qualifications

• 3+ years of experience in payroll, accounting, finance, or similar professional services.