Business Process Improvement Manager

Operation Department; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading operational management team in Kuala Lumpur seeks an experienced operations manager. The role entails overseeing daily operational activities, optimizing processes for efficiency, and ensuring compliance with quality standards. Candidates should possess a Bachelor's Degree in IT or related field and have at least 5 years of experience in operations management. Strong analytical skills and proficiency in project management tools are highly valued. This position offers an empowering environment aimed at developing the team's capabilities and driving operational excellence.

Qualifications

• 5+ years of experience in operations management, preferably in a similar IT industry.
• Proficiency in data analysis and operational performance metrics.
• Exceptional organizational and multitasking skills.

Responsibilities

• Oversee and manage the daily operational activities across departments.
• Develop and implement efficient operational processes and procedures.
• Monitor operational performance through key performance indicators (KPIs).

Skills

Leadership

Data analysis

Project management

Interpersonal skills

Multitasking

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

Salesforce CRM

JIRA

Job description

• Oversee and manage the daily operational activities across departments.
• Develop and implement efficient operational processes and procedures to ensure smooth workflow and productivity.
• Monitor and evaluate operational performance through key performance indicators (KPIs) and metrics.

Process Optimization:

• Analyze existing processes and identify opportunities for improvement and cost reduction.
• Implement and maintain standard operating procedures (SOPs) to ensure consistency and high-quality output.
• Lead continuous process improvement initiatives and drive operational excellence.
• Facilitate effective communication and collaboration between departments to achieve organizational goals.
• Coordinate and manage cross‑departmental projects, ensuring alignment with strategic objectives.
• Resolve operational issues and conflicts between departments promptly and effectively.

Quality Assurance and Compliance:

• Ensure all operations adhere to quality standards and regulatory requirements.
• Develop and implement quality control systems and conduct regular audits to maintain high standards.
• Stay updated on relevant regulations and ensure organizational compliance.
• Oversee and manage operational budgets and expenses, striving for cost efficiency.
• Prepare and analyze financial reports related to operations, providing insights for decision‑making.
• Identify opportunities for cost savings and implement measures to reduce operational costs.

Team Leadership and Development:

• Manage and lead the operations team, providing guidance, support, and performance feedback.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Identify training needs and opportunities for staff development to enhance skills and capabilities.

Strategic Planning and Execution:

• Develop and execute operational strategies to support the company's long‑term goals.
• Lead and manage change initiatives, ensuring smooth transitions and minimal disruption to operations.
• Assess and integrate new technologies and systems to enhance operational efficiency.

Risk Management and Safety:

• Identify and mitigate operational risks to ensure business continuity and safety.
• Implement and enforce safety protocols to protect employees and minimize workplace hazards.
• Develop contingency plans and manage crisis situations effectively.

Education and/or Work Experience Requirements:

• Bachelor's Degree in Computer Science/Information Technology or relevant field.
• 5+ years of experience in operations management, preferably in a similar IT industry.
• Strong leadership and people management skills, problem‑solving and decision‑making abilities.
• Knowledgeable in Microsoft technologies and IT‑related concepts.
• Proficiency in data analysis and operational performance metrics.
• Exceptional organizational and multitasking skills, effective communication and interpersonal skills.
• Experience with project management and process improvement methodologies.
• Proficiency in using operations management software and tools is an advantage (e.g., Salesforce CRM,JIRA.
• Open to feedback, adaptable, and able to work in a fast‑paced environment.