Business Office Senior Executive

KPJ Healthcare Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare provider seeks a leader for Cashiering and Credit Administration in Petaling Jaya. The role involves supervising daily operations, ensuring compliance with billing policies, and preparing financial reports. Ideal candidates will have experience in operational leadership, staff training, and process improvement initiatives. Join a team that values service excellence and professionalism in the healthcare industry.

Responsibilities

• Lead, supervise and coordinate daily operations of Cashiering and Credit Administration teams.
• Oversee the preparation, verification and submission of inpatient and outpatient bills to ensure accuracy.
• Ensure compliance with hospital billing policies and insurance guidelines.
• Supervise front-end cashiering operations for outpatient and inpatient services.
• Prepare and review daily, weekly, and monthly billing and collection performance reports.
• Identify workflow gaps and recommend process automation initiatives.
• Plan and conduct periodic training for Cashiering and Credit Admin teams.

Job description

1. Departmental Leadership and Supervision

• Lead, supervise and coordinate daily operations of Cashiering and Credit Administration teams.
• Ensure adequate staffing, proper task distribution and adherence to Standard Operating Procedures (SOPs).
• Conduct regular briefings and provide operational guidance to staff.
• Monitor staff performance and provide coaching or corrective action when necessary.

2. Billing and Credit Administration Oversight

• Oversee the preparation, verification and submission of inpatient and outpatient bills to ensure accuracy and completeness.
• Review batching reports, supporting documents and debtor tracking prepared by Credit Admin staff prior to submission.
• Ensure compliance with hospital billing policies, insurance guidelines and debtor timelines.
• Coordinate with the Finance Department to reconcile debtor accounts and resolve discrepancies promptly.

3. Cashiering Operations Management

• Supervise front-end cashiering operations for both outpatient and inpatient services.
• Ensure accuracy in cash collection, payment posting, refunds and balancing of daily transactions.
• Implement and enforce controls to minimize cash handling errors, shortage or variances.
• Review and approve daily collection reports before submission to Finance.

4. Financial Control and Compliance

• Ensure all billing and credit-related activities comply with hospital accounting standards and internal controls.
• Support Finance in monthly closing, reconciliation and audit documentation.
• Maintain confidentiality of patient and financial information in line with data protection policies.

5. Reporting and Performance Monitoring

• Prepare and review daily, weekly, and monthly billing and collection performance reports.
• Track submission and collection timelines to ensure targets are achieved.
• Analyze revenue trends, outstanding debts, and claim rejections to identify improvement areas.
• Present performance updates to the Head of Business Operations and Management.

6. Process Improvement and System Enhancement

• Identify workflow gaps and recommend process automation or digitalization initiatives to improve efficiency.
• Collaborate with IT, Finance, and Operations departments to enhance system functionality and data accuracy.
• Develop and update department SOPs to ensure alignment with best practices and regulatory requirements.

7. Staff Training and Development

• Plan and conduct periodic training for Cashiering and Credit Admin teams to strengthen technical and customer service skills.
• Promote teamwork, accountability, and service excellence within the department.

8. Other Responsibilities

• Perform any other duties or special projects assigned by the Head of Business Operations or Hospital Management.