Business Development & Deployment Specialist

Monroe Consulting Group; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading learning & development company in Malaysia is seeking a high-performing professional for business development and project support. This role plays a critical part in delivering training programs across the APAC region, emphasizing communication and organizational skills. Candidates should have 3-5 years of relevant experience and be proficient in Microsoft Office tools. If you thrive in a dynamic environment focused on growth and client satisfaction, we encourage you to apply for this unique opportunity.

Qualifications

• 3-5 years of experience in business development support or project management in professional services.
• Excellence in communication and stakeholder management is required.
• Advanced skills in PowerPoint, Word, and Excel are essential.

Responsibilities

• Conduct outbound prospecting and manage appointments and CRM.
• Coordinate project plans and ensure timely delivery across APAC.
• Maintain accurate documentation and follow up on invoices.

Skills

Client coordination

Project management

Communication

PowerPoint

Excel

Organizational skills

Job description

Monroe Consulting Group's Professional Services Division is recruiting on behalf of a leading learning & development company.

Job Summary

We are looking for a high-performing professional who thrives in a fast-paced, client-centric environment. This role is designed for someone who wants to accelerate their career in the learning & development industry - combining commercial drive with operational excellence. As the bridge between Business Development and Delivery Operations, you will play a critical role in winning new opportunities and ensuring flawless execution of training programs across Malaysia and the wider APAC region. This is a high-visibility role, interfacing with clients, trainers, partners, and regional leaders.

Job Responsibilities

1. Business Development Support (50%)

Drive the front end of our commercial engine:

• Conduct outbound prospecting and cold calling to secure high-quality discovery calls.
• Manage follow-ups, appointment scheduling, and CRM upkeep with discipline.
• Develop compelling proposals and capability decks (PowerPoint & Word).
• Prepare and manage Client Service Agreements (CSAs).
• Support BD leaders with client research, insights, and sales enablement.
• Uphold strong documentation hygiene with version control, consistency, and brand alignment.

2. Business Deployment Support (50%)

Ensure smooth and consistent post-sales training delivery across the APAC region:

• Assist in preparing project plans, timelines, and deployment task lists for training engagements.
• Coordinate with internal stakeholders (Sales, Trainers, Operations, Finance) to support aligned and timely delivery.
• Liaise with trainers on scheduling, materials, pre-work, and delivery requirements; support the preparation of service agreements and work orders.
• Support end-to-end logistics including calendar invitations, training links, venues, attendance lists, materials, certificates, and evaluation forms.
• Assist in coordinating chemistry calls, briefing sessions, and alignment meetings with clients and trainers.
• Prepare, deploy, and consolidate feedback and evaluation forms; support the preparation of feedback summaries and insights.
• Coordinate with Finance on invoice requests, issuance, and payment follow-ups when required.
• Support coordination with external vendors and partners involved in training delivery.
• Maintain accurate documentation and tracking of deployment and feedback activities to ensure consistency and minimise delivery gaps.

Key Requirements

• Has 3-5 years of experience in BD support, client coordination, project management, or operations, ideally from training, consulting, HR services, or professional services industries.
• Demonstrates excellence in communication, follow-through, and stakeholder management.
• Is advanced in PowerPoint, Word, Excel, and comfortable handling client-facing documents.
• Is structured, organised, and reliable, with a natural ability to keep multiple workstreams moving.
• Thrives in a growth environment where speed, quality, and ownership matter.
• Brings maturity, professionalism, and a proactive mindset.
• Responds quickly, efficiently, and meticulously to requests and tasks.
• Demonstrates independent drive and initiative, taking ownership of tasks without constant supervision.
• Anticipates needs, identifies issues early, and provides solutions proactively.
• Maintains high attention to detail while balancing multiple priorities under tight timelines.
• Builds trust through consistent follow-through and delivering results on time.