Business Development and Enrichment Manager

International Schools Partnership; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading education group is seeking a Business Development and Enrichment Manager to drive commercial development across 14 Malaysian schools. The role focuses on enhancing enrichment activities such as school trips and international programs while optimizing current agreements. Ideal candidates will have strong commercial awareness and data literacy, along with experience managing enrichment programs. This position offers competitive remuneration, career development opportunities, and a culture of engagement and trust.

Benefits

Competitive remuneration

Fee discount for children of employees

Medical outpatient and insurance benefits

Pension fund contributions

Access to professional development

Qualifications

• Demonstrated experience in managing or developing enrichment or ancillary programs.
• Experience coordinating multiple stakeholders and guiding teams through program roll-outs.
• Ability to draft clear program agreements for legal review.

Responsibilities

• Lead the commercial development of ancillary activities across Malaysian schools.
• Identify and explore new opportunities across enrichment categories.
• Create clear rollout plans and support schools in implementing new initiatives.

Skills

Strong commercial awareness

Data literacy

Strong communication skills

Project management

Negotiation skills

Job description

Role Profile

Business Development and Enrichment Manager

The Business Development and Enrichment Manager leads the commercial development of ancillary activities across 14 Malaysian schools, whilst supporting the development of ISP’s enrichment brand in Thailand and Vietnam. The role has a strong focus on enrichment activities such as ECAs, School Trips, International Programmes, Summer School, After School Care, Saturday School, STEM Programmes and Rentals/Room Hire. The post-holder identifies and embeds new business opportunities, strengthens vendor partnerships and optimises existing commercial agreements and financial processes to drive sustainable, region-wide growth.

This is a regional role, reporting to the Regional Finance Director - Malaysia, while working closely with Director of Business Development Asia to drive ambitious ancillary income growth targets. The role suits someone who can lead confidently across diverse teams, manage multiple projects simultaneously, and communicate clearly with internal and external partners. Strong data literacy is essential, with the ability to translate insights into commercial decisions and actionable plans for schools across all enrichment activities.

About ISP Malaysia

One of the leading education groups in Malaysia, ISP Malaysia operates the Tenby Schools, Asia Pacific Schools and Straits International Schools. Our nine schools are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor.

Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum. With over 8,000 students, we have a 60-year history of providing education to students in the country and have gained a reputation for excellence and high standards in education.

We champion a transformative approach to learning that goes beyond the classroom. By igniting our students\' curiosity and growing their self-confidence, we empower them to become the next generation of changemakers.

ISP Malaysia is part of ISP, a global community of over 100 international schools across more than 20 countries.

Key Benefits

• Competitive remuneration.
• Fee discount for children of employees.
• Medical outpatient and insurance benefits.
• For international hires, we also offer pension fund contributions to an Employee Provident Fund (EPF) as well as flight and shipping benefits.
• A culture of engagement and trust, where staff contributions are recognised and valued.
• A passionate and motivated team of professionals who put children at the heart of decision-making.
• An embedded whole campus commitment to professional development and serving others.
• A peer network of like-minded colleagues and access to expertise, best practice sharing and learning opportunities across countries and cultures.
• A commitment to employee well-being.
• Career development opportunities.

ISP Principles

• We begin with our students. Our children and students are at the heart of our business. Simply, their success is our success.
• We treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the wellbeing of each other.
• We operate effectively. We focus relentlessly on the things that are most important and will make the most difference.
• We are financially responsible. We make financial choices carefully based on the needs of our children, students and schools.
• We learn continuously. Getting better is what drives us.

For more information visit http://www.internationalschoolspartnership.com

Business Development and Enrichment Manager – Key Responsibilities

Key Responsibility 1: New Business and Partnership Development

• Identify and explore new opportunities across enrichment categories such as ECAs, Trips, International Programmes, Summer School, ASC, Saturday School, Cyber/Tech Fees, and Facility Hire.
• Source potential partners/vendors and assess their suitability for regional or school-level adoption.
• Develop simple proposals and recommendations for new initiatives based on trends, demand, and school needs.
• Build positive relationships with prospective partners and support schools through early conversations and due diligence.
• Support the development of ISP Activate, ISP’s enrichment brand that is scheduled to be rolled out in ISP schools across Asia.

Key Responsibility 2: Optimisation of Existing Programmes and Commercial Agreements

• Review current ancillary activity levels, vendor contracts and commercial arrangements to identify areas for improvement and better value.
• Work with existing providers and school stakeholders to strengthen programme quality, participation, and financial performance.
• Establish consistent processes, templates, and standards to professionalise enrichment operations across schools.
• Share insights and best practices across schools to ensure known opportunities are captured including programme quality improvements, pricing/margins, and vendor management.

Key Responsibility 3: School-level Implementation and Roll-out Support

• Create clear rollout plans, guides, and toolkits to help schools implement new initiatives smoothly.
• Work with key stakeholders (Principals, Operations, Marketing, Finance) to embed programmes sustainably and consistently.
• Visit schools to offer practical support on scheduling, pricing, programme design, and parent communications.
• Coordinate marketing support and facilitate cross-school sharing of ideas and successful approaches.

Stakeholders

• Regional: Finance team, Facilities, Procurement, Admissions and Business Development team.
• Schools: Campus Principals, Sports and Enrichment leads, Marketing, Finance.
• External: Vendor-partners, suppliers, internal/external parents (customers).

Line Management

• Reporting to Postholder: Dotted-line reporting from school-level Business Development staff and Sports/Enrichment staff.
• The Business Develop and Enrichment Manager reports to the Regional Finance Director, with indirect reporting to the Regional Managing Director and Director of Business Development Asia.

Experience and Skills

• Demonstrated experience in managing or developing enrichment or ancillary programmes (e.g., ECAs, camps, trips, academies, extended day services).
• Strong commercial awareness with the ability to spot new opportunities, evaluate potential partners, and improve the value of existing agreements.
• Confident working with data — able to interpret participation trends, revenue performance to make sensible, practical recommendations.
• Experience coordinating multiple stakeholders (Principals, Finance, Operations, Marketing) and guiding teams through new programme roll-outs.
• Highly organised and able to manage several initiatives across different schools simultaneously.
• Experience reviewing, drafting, and optimising commercial agreements, including vendor contracts, partnership MOUs, and facility hire arrangements.
• Ability to draft clear ancillary programme agreements (commercial terms, pricing, service levels, deliverables, compliance needs) that are structured and prepared for Legal review.
• Strong communication and influencing skills, with the ability to build trust and support across schools and external partners.
• Experience in negotiating terms, margins, and service expectations with enrichment providers and facility partners.
• Ability to create simple, clear processes, toolkits, and guides that help school teams execute initiatives consistently.
• Self-starter with initiative, able to work independently, solve problems pragmatically, and take ownership of regional targets and timelines.
• High level of integrity, professionalism, reliability, and able to maintain fairness and confidentiality when handling financial or vendor-related information.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

Cognitive

• Strategic, commercial and financial acumen
• Understands education sector and what drives success
• Outcome-driven with strong a strong focus on results
• Shares our ambition and goals and champions desired change
• Delivers strategic outcomes by inspiring and motivating their team to work towards shared goals
• Demonstrates financial understanding when making decisions and taking action
• Keeps self and team organised and on track
• Creative Problem Solver
• Tackles challenges in an organized and systematic way and finds solutions
• Sees problems as opportunities to improve and better deliver against organisational priorities
• Creates a safe environment within team to encourage innovation and problem-solving
• Empowers team to apply creativity and flexibility to overcome challenges
• Identifies risks and creates and implements mitigation plans

Interpersonal

• Intentionally connects
• Supports, enables and inspires others to give their best
• Takes time to understand their team and personalise individual experiences
• A skilled identifier of talent who recognises the value of soft skills as predictors of potential
• Focuses on people development through coaching and mentoring, sharing their experiences and insight
• Recognises and celebrates successes
• Collaborative & Communicative
• Develops and shares our collective vision
• Encourages collaboration and teamwork, making people feel like they are working and succeeding together
• Open-minded; actively listening and seeking and welcoming feedback
• Communicates honestly, transparently and with genuine care and empathy
• Articulates thoughts and ideas clearly and adjusts how they communicate to the person or situation

Self-Leadership

• Amazing learner
• Self-aware, humble and a good listener
• Manages their own personal development, focusing on continuous learning and getting better
• Is open about their own areas for development and encourages their team to be the same
• Builds a team with complementary skillsets to support them in areas where they are not so naturally-suited
• Curious; asks questions, explores and builds on ideas
• Resilient
• Practices self-care and encourages their team to do the same
• Uses inner strength when times are challenging or when working outside of their comfort zone
• Understands their own qualities, skills, emotions and triggers and uses this understanding to remain composed and confident in uncertainty
• Recovers positively from setbacks, using them as an opportunity

Digital

• Technologically literate
• Digital collaborator, who works effectively with technical specialists
• Stays up to date with the latest technology and trends and knows how these can be applied in their role
• Demonstrates an adaptive techmindset, constantly evolving their understanding and application of what is possible using tech
• Assesses the impact of new technologies for their role and the organisation

• Digital data fluent
• Effectively interprets digital data and uses it in decision-making
• Collects, shares and analyses evidence to demonstrate impact, make connections and set improvement targets
• Connects data from different digital sources to design, develop and implement action
• Simplifies complex digital data into clear and understandable information for different audiences
• Uses a mix of digital data, experiences, instinct and context to make decisions

Global

• Values-driven
• Role models the ISP Principles
• Prioritises wellbeing, inclusion and belonging and is caring, considerate and supportive of their team
• Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes and practices across cultures
• Seeks different perspectives and integrates diversity of thought from team
• Sustainability-focused
• Considers the environmental and social impact of their decisions and finds ways to minimise these
• Uses their passion and credibility to challenge ways of thinking
• Advocates for policies and practices that support a more sustainable future
• Identifies inefficiencies and wastefulness and prioritises productive and balanced use of resources.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

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