Business Analyst - Process Automation

Auto Bavaria; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Business Analyst with expertise in business processes and IT systems. The ideal candidate should have a degree in information technology or computer engineering, along with 3–5 years of experience in supporting ERP, CRM, and DMS systems. Responsibilities include analyzing data, documenting business processes, and collaborating with stakeholders to improve efficiency. The role promises opportunities to drive significant improvements in business operations.

Qualifications

• 3–5 years working experience in supporting ERP, CRM, DMS systems.
• ITIL and BABOK certifications required.
• Strong analytical skills for business process design.

Responsibilities

• Gather and document business requirements.
• Analyze commercial data including budgets and forecasts.
• Model business processes for improvements.

Skills

Business process analysis

Data analysis

Stakeholder management

Education

Degree/Diploma in Information Technology, Computer Engineering or equivalent

Tools

ERP systems

CRM systems

DMS systems

Job description

Job Responsibilities

• Gathering, validating, and documenting business requirements.
• Analyzing commercial data such as budgets, sales results, and forecasts.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
• Supporting key business applications and processes, conducting research and analysis to come up with solutions to business problems.
• Guiding businesses to improve business processes and efficiency.
• Driving process analysis across all involved functions and stakeholders (service, engineering, supply chain, sales).
• Using business process modeling and analysis tools, methods and standards to fully obtain information about what capabilities the business needs and leveraging more graphical techniques for facilitating communications.
• Interfacing between business owners and application delivery team to manage change requests and set priorities.
• Creating functional specifications for solutions.
• Simplifying information and deciphering technical jargon, so the whole team easily understands it.
• Working closely with the Technology delivery team to drive the overall adoption, optimisation, and ongoing iteration of the workflow platform, leveraging multiple integrations and different technologies.
• Supporting business transition and helping to establish change.
• Providing consulting and coaching around best practices and driving user adoption rate to enhance user experience.
• Identifying project issues/risks and presenting alternatives to alleviate or resolve them.
• Systems and operations support 2/3rd level—evaluation and validation of processes and procedures.
• Assisting with testing new software or process releases and updates.
• Regular updates with the delivery team on project status and milestones.
• Providing and maintaining written documentation of business system manuals and procedures.
• Helping to develop new training material and improving current ones, as well as assisting with organising and preparing training sessions. Providing meaningful analysis of business processes around everyday problems encountered by group companies. Managing multiple stakeholders' engagements to facilitate business process analysis sessions and developing technology solutions for these teams.
• Conducting cross-functional meetings, as needed, to interview a designated group of users (focus groups) to understand and address their needs, define problems and appropriate solution requirements, develop specifications, analyze and document business processes, validate test procedures, review training material for the user community and define future product direction.
• Developing fully documented quantitative models of business processes to improve understanding of the impact of people, process and tool performance.
• Determining the as-is state of process work, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, the pain points that exist and possible solutions to address that create efficiencies and scale.

Job Requirements

• Degree/Diploma in Information Technology, Computer Engineering or equivalent.
• ITIL.
• BABOK.
• 3–5 years working experience in supporting ERP, CRM, DMS systems.
• Background in business process design, ERP, CRM, DMS implementations with good analytical skill.

Company

Sime Darby Auto Bavaria Sdn. Bhd.

Build Your Future with Sime Darby Motors

About us

Sime Darby Motors is the automotive arm of Sime Darby Berhad and is involved in the retail, distribution and assembly businesses. It has operations in nine markets across the Asia Pacific region. With over 40 years of experience, Sime Darby Motors is a major industry player in the Asia-Pacific region. Sime Darby Motors currently represents 30 brands, ranging from luxury brands (such as BMW, McLaren and Rolls Royce) to various mass market brands like Ford, Peugeot and Hyundai, and trucking names like Hino and Mack.

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