Business Admin Executive

Softinn Solutions; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hotel management software firm is seeking a proactive and organized Business Admin Executive based in Malacca. The role involves handling customer bookings, supporting HR tasks, and general office administration. Ideal candidates should possess a relevant degree, strong communication skills in English and Bahasa Malaysia, and 1-2 years of experience in administrative roles. Additional perks include training courses, fostering a creative and casual work environment.

Benefits

Online training course for Excel Power Query & Pivot Table

Coursera PLUS Subscription for training & development

Qualifications

• Minimum 1-2 years of working experience in office administration, HR support, or customer service roles.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle customer enquiries and support related to bookings.
• Engage with Softinn booking suppliers on price, promotion, and allotment.
• Handle office administrative tasks.
• Be the first contact in the office.

Skills

Excellent communication skills in English

Customer-focused

Proficient in computer skills

Comfortable speaking on the phone

Familiar with basic picture and video editing

Typing speed of minimum 200 CPM or 50 WPM

Education

Diploma/Bachelor's Degree in Business Administration or related field

Tools

Google Workspace

Microsoft Office

Job description

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We’re looking for aproactive and organizedBusiness Admin Executive to support our growing operations. This role combinesoffice & HR admin, customer booking enquiries & support,and supplier engagement.

Job Responsibility:

• Handlecustomer enquiries and supportrelated to bookings
• Engage withSoftinn booking supplierson price, promotion, and allotment
• Handleoffice administrativetasks
• Handleoffice reception & communicationwith good andprofessional phone etiquette
• Assist in theHR administrative tasksand providecoordination support
• Be thefirst contactin the office

Job Requirements:

• Possess at least a Diploma/ Bachelor's Degreein Business Administration, Hospitality, Human Resource, or a related field, and/or equivalent practical experience
• Minimum 1-2 years of working experience in office administration, HR support, or customer service roles
• Excellent communication skills inEnglish and Bahasa Malaysia(Chinese would be a plus)
• Comfortable speaking on the phone with both customers and business partners / suppliers
• Proficient incomputer skills, including but not limited to Google Workspace or Microsoft Office tools
• Customer-focused and comfortable doing follow-ups via phone or email
• Familiar withbasic picture and video editing
• Typing Speed:Minimum 200 CPM or 50WPM
• Fresh graduates are encouraged to apply

Not Mandatory but BONUS if:

• Familiar with booking platforms, hospitality systems, or CRM tools is an added advantage
• Familiar with video editing software
• Understanding of e-commerce
• Knowledge and interest in the travel tech industry

Report to Work options:

• Melaka branch Only

You Should Join if:

• You are looking for a more casual working culture that encourages creativity
• You believe that a good business adminis a key team member ensuringinternal operations run smoothly while supporting business growththrough effective communication with customers and suppliers.

You should NOT join if:

• You don't enjoy learning new skills, new knowledge, and new technology
• You are not an organized & meticulous person
• You are not comfortable dealing with people
• You are not passionate about business & support function roles

Salary Range:

RM 2,000 to RM 2,800 (with performance incentives)

NOTE: Do state your expected salary if you have more than three years of working experience in related roles.

Additional Perks for Your Role:

• Online training course for Excel Power Query & Pivot Table
• Coursera PLUS Subscription (for training & development)